Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

I have a kenmore model # 970-418720, freezer on top. The

I have a kenmore model...
I have a kenmore model ####-##-#### freezer on top. The freezer seems to leak water through to the back of the fridge.
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: The previous owner said the fridge is only maybe 3-4 years old. It's a Kenmore model #970-418720; serial number BA52414613
JA: Do you plan on doing the work yourself?
Customer: Yes, if possible
JA: Anything else we should know to help you best?
Customer: I don't think so.
Show More
Show Less
Ask Your Own Appliance Question
Answered in 8 hours by:
9/20/2017
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16,779
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
Verified
HiWhen you get this fault it's near enough always a blocked drain hole in the freezer.The easiest way to cure this is a 24 hour defrost. Empty the freezer turn the power off and leave the freezer door open for 24 hours and this will defrost the drain hole.Or another way to do this empty the freezer and remove the back panel and side at the back. From there you will see the drain gutter at the very bottom. Clear the ads from there and then you will see the hole. Pour hot water in there the following melts the ice in the hole.Once the drain is clear refit the panel and that will sort the fault from there.Regards
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16,779
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
Verified
Daniel and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Daniel Your Own Question
Daniel
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16,779
16,779 Satisfied Customers
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.

Daniel is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,249 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,456 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Is there an adjustment that allows the freezer door to fully
Is there an adjustment that allows the freezer door to fully open? … read more
Billy Olenick
Billy Olenick
Major appliance repair tech
114 satisfied customers
Thermostat in he freezer is not working. GE Profile freezer
When I set it to 0 it reverts back to 27-37. Doesn't stay on 0… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My freezer is not working properly. the coils in the freezer
my freezer is not working properly. the coils in the freezer are cold and have frost on the top half only. the bottom half do not get cold, the fridge area is working perfect. can you help, freezer do… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
The panel on the front of the freezer door,,,, model
The panel on the front of the freezer door,,,, model #RS216MDWP.,,, has gone dark except for one bar for the freezer temp so I can't specify water, ice, etc, … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Amana refrigerator..the freezer compartment was left
amana refrigerator..the freezer compartment was left slightly open for a couple of days and the freezer was frosty. the refrigerator stopped running. the light is on... i raised the setting up but it … read more
GregoryA
GregoryA
Service Manager
Vocational, Technical or Trade Scho
30 satisfied customers
The refrigerator is no longer cooling the freezer or
The refrigerator is no longer cooling the freezer or refrigerator (nor is it making ice cubes). The fan is running, but it feels like it's blowing cool air, not extracting warm air from the box. We've… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My whirlpool gold refrigerator freezer is frozen in freezer
My whirlpool gold refrigerator freezer is frozen in freezer part and cold on bottom of fridge but top of fridge is warm … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
The freezer is not freezing. The model is KSRD25F and the
the model is KSRD25F and the freezer setting is normally at 3, even with making it colder it is not freezing … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Need help with refrigerator/freezer. GE GSS25LSQASS. Freezer
freezer is thawing too much. causing ice in bin to become solid.… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,456 satisfied customers
I have a samsung fridge freezer model srs584dp. The freezer
i have a samsung fridge freezer model srs584dp. The freezer section is cold but not freezing. i have replaced two freezer thermistors but still the same … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Sub Zero 511 refrigerator/freezer and the freezer
I have a Sub Zero 511 refrigerator/freezer and the freezer dial is set between 6 and 7 and won't move. I'm afraid to try and move it with pliers. Any suggestions? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,249 satisfied customers
Kitchen aid refrigerator / freezer with freezer compartment
Kitchen aid refrigerator / freezer with freezer compartment on top, model number KTRS 19 KDWH00 , serial number EE0719301 , mfg date 02/95, Fan in freezer compartment is making noise, gets louder when… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My freezer of my bottom freezer/refrigerator (MBF22548EW) is
My freezer of my bottom freezer/refrigerator (MBF22548EW) is not keeping my food frozen. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,249 satisfied customers
I have a viking fridge with a bottom freezer. The freezer
I have a viking fridge with a bottom freezer. The freezer bottom ices up, we get a service person to unfreeze it, it helps for several weeks (sometimes Months) and then is happens again. We have also … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,249 satisfied customers
Have a fridge/bottom freezer, GB2FHDXWS04, water in freezer.
have a fridge/bottom freezer, GB2FHDXWS04, water in freezer. Pulled ice maker out and checked the fill. still makes water. Where is the drain for the freezer. No water in pan under freezer. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,249 satisfied customers
Samsung refrig/freezer freezer works, but refrig does not.
samsung refrig/freezer freezer works, but refrig does not … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Have a Whirlpool Gold Refrigerator/Freezer and the freezer
Have a Whirlpool Gold Refrigerator/Freezer and the freezer is not making ice...a red light above the on/off switch is blinking red...I am afraid the freezer is too full...any suggestions. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,456 satisfied customers
I have a Whirlpool Fridge Freezer. The freezer is on the
I have a Whirlpool Fridge Freezer. The freezer is on the bottom and I keep getting ice build up from the ice maker, It is as if the water is leaking onto the freezer bottom pooling and freezing … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,249 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x