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I have a kenmore model # 970-418720, freezer on top. The…

I have a kenmore...

I have a kenmore model ####-##-#### freezer on top. The freezer seems to leak water through to the back of the fridge.

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

The previous owner said the fridge is only maybe 3-4 years old. It's a Kenmore model #970-418720; serial number BA52414613

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, if possible

Contractor's Assistant: Anything else we should know to help you best?

I don't think so.

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Answered in 8 hours by:
9/20/2017
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,544
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
Verified
HiWhen you get this fault it's near enough always a blocked drain hole in the freezer.The easiest way to cure this is a 24 hour defrost. Empty the freezer turn the power off and leave the freezer door open for 24 hours and this will defrost the drain hole.Or another way to do this empty the freezer and remove the back panel and side at the back. From there you will see the drain gutter at the very bottom. Clear the ads from there and then you will see the hole. Pour hot water in there the following melts the ice in the hole.Once the drain is clear refit the panel and that will sort the fault from there.Regards
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,544
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
Verified
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Daniel
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Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,544
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Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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