Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

I have a Jenn Air Downdraft Range. It now only displays

I have a Jenn Air...
I have a Jenn Air Downdraft Range. It now only displays temps in Celsius and it won’t let us select our own temp for the oven, you have to choose from the ones it offers.
JA: Can you guesstimate how old your Jenn-Air is? And just to clarify, what's the exact model?
Customer: I think it is a JES9800CAS and was new in 2008 or 2009.
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: No
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
9/19/2017
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 876
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you with your Jenn Air range. Please give me a moment to review your model. Also, who am I speaking with?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
Patsy
Customer reply replied 3 months ago
No thx. Let's continue by text

Hi Patsy. Can you tell me how long the range has been showing the temperature in Celsius?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
Maybe 2 wks

Ok, I can walk you through it, but maybe you would like for me to email you the owners manual?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
Please email the manual. Do u think it is just a setting issue?

Yes, I do. Please give me your email address.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
What caused it to happen?

Not sure. Some times a power surge can do that. I will send you the manual. First I can give you the summary of how to get it out of Celsius mode if you'd like.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
Plz

1. Press SETUP

2. Use right Quickset pad to scroll to C/R

3. Select C/F using the left Quickset pad.

4. Select the desired temperature scale using the Quickset pads.

5. Press SETUP to exit the Setup menu.

I will email the manual shortly. It is a large file, so may take a while to get to you.

- Would you mind rating my service to you? Since we are on the honor system, Just Answer will only credit me for my time if you rate me. A rating of 4 or 5 stars at the TOP RIGHT of your screen will allow free follow up questions for this appliance through this link. (TIPS) are appreciated! Thank you.

Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 876
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified
Engineer-Tech and 87 other Appliance Specialists are ready to help you
Ask your own question now

Thank you! I sent the manual. It is a large file - so if you don't get it in the next 10 minutes, please let me know.

Ask Your Own Appliance Question

Please refer to page 13 of the owner's manual for the bake function. There are options to use the number pad or the quick-set pads. That should have the information you need for that issue. Thanks.

Ask Your Own Appliance Question

Also, Fahrenheit gives you more resolution. You can set it in 1 degree resolution whereas Celsius gives you 5 degree resolution. Thus just setting it to Fahrenheit may solve the other issue as well.

Ask Your Own Appliance Question
Ask Engineer-Tech Your Own Question
Engineer-Tech
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 876
876 Satisfied Customers
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA

Engineer-Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have an LG DLE3777W dryer. I have replaced the thermostat
I have an LG DLE3777W dryer. I have replaced the thermostat and the Thermister but I still get EE1 message immediatle and dryer will not work … read more
Rusty S
Rusty S
Technician
155 satisfied customers
My Samsung washing machine is child locked and I do not know
My Samsung washing machine is child locked and I do not know how to open the door.l … read more
Daniel
Daniel
senior service enginner
High School or GED
2,304 satisfied customers
Microwave stopped heating the power level button doesn't
microwave stopped heating the power level button doesn't work. can this be reset? … read more
Rusty S
Rusty S
Technician
155 satisfied customers
How do I get Eco off my SFPA6925N oven please? Smeg the
Smeg the model I have already given you. It's 1 month old … read more
travis webb
travis webb
tech.
2,408 satisfied customers
I have a new lg dishwaer and he icon ae keeps blinking. It
i have a new lg dishwaer and he icon ae keeps blinking … read more
Rusty S
Rusty S
Technician
155 satisfied customers
My led panel is stuck in sabbath mode on my kitchenaid
My led panel is stuck in sabbath mode on my kitchenaid fridge … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Error code fe can't open front and it won't spin. Wm2487hwm.
Lg washer. ..model 2487hwm door won't open and water won't drain … read more
Rusty S
Rusty S
Technician
155 satisfied customers
I am trying to clear the menu panel on my range - it
i am trying to clear the menu panel on my range - it currently is showing a number of horizontal llines … read more
travis webb
travis webb
tech.
2,408 satisfied customers
I'm getting the error message "locked" It's brand new. Never
I'm getting the error message "Locked" What should we do … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a kitchenaid oven and microwave set and demo mode is
hi, i have a kitchenaid oven and microwave set and demo mode is displayed. How do i disable demo mode so both the oven and microwave will work? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
GE MICROWAVE, MODEL PVM2070SM1SS has stopped working. Menu
GE MICROWAVE, MODEL PVM2070SM1SS has stopped working. Menu simply says summary, creme cheese that's it … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
LG top loader direct drive: spin cycle does not work. No &
LG top loader direct drive : spin cycle does not work. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have set my new etma3636x on the wrong language how do I
I have set my new etma3636x on the wrong language how do I change it … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
I have a Jenn Air microwave, and when it has run the amount
I have a Jenn Air microwave, and when it has run the amount of time set, it makes a little ringing noise. Now it is making the sound over & over & over. How do I stop it? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I can't seem to get the menu to appear, just the little
I can't seem to get the menu to appear, just the little light icon in the lower right appears. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have a Maytag MICROWAVE THAT SHOWS A 5E in the menu window
I have a Maytag MICROWAVE THAT SHOWS A 5E in the menu window and nothing else works. I unplug it and the clock reset warning comes up but before I can reset clock the same warning comes back "5E" Can … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Our GE Cafe mircrowave will work but the menu is not
our GE Cafe mircrowave will work but the menu is not working. We cannot use the functions. it is stuck on rice. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
My icrowave won't start. All the controls on the menu see to
John, my icrowave won't start. All the controls on the menu see to work but not the "start" button … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x