Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Maytag dishwasher MDBH969AWS2 will not work, Some lights on…

Customer Question
Maytag dishwasher MDBH969AWS2 will...

Maytag dishwasher MDBH969AWS2 will not work , Some lights on control panel work, some do not, when pushing the start buttons then lights that come on go off. The power drain will work

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

4 years old model number is *****

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

I think I gave you all I know

Submitted: 8 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 6 minutes by:
9/19/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,661
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from Just Answer and the Appliance Category
I`m sorry to hear that your having issues!
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

ok so you can select a cancel drain and the unit will go into a drain mode then stop correct?

And if correct you select other cycles and options and the lights will go on for those selections but then they go off and the unit will not start is that also correct?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
to both replys
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

I rejected the phone call because I did not need it ot tel you want you need to replace, and that saved you $24.00 .

you have a faulty main control board ( the unit showing lights then goes off )

you will need to replace the control board inside the door .

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

---> CLICK HERE <--- FOR THE CORRECT PART FOR YOUR MODEL

If you have any questions just reply back to me .

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

I see you have NOT replied back to me .
Do you still need assistance on your question?
If not I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me 5 STARS is the ONLY way I get paid for my time

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Good morning Woody, I ordered the control board and installed it just as you said that this was the problem. With shipping and taxes it was $220. after installing I had the exact same problem as before where not all of the lights would not light and the dishwasher would not start
Customer reply replied 8 months ago
Woody are you there this morning?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

ok so you replaced the control board ,and when you press any key pad on the control panel not all of the keypad lights light up correct?

And if they do when you press the start button those lights on the keypads that were lite ,then go out!

When you press start is the door already closed or are you pressing start then closing the door?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Pressing and then closing the door
Customer reply replied 8 months ago
I will give you a rating after everything works and it will be a five
Customer reply replied 8 months ago
I have to leave home now but will check your response when I get home later. We always in the past pushed the normal wash setting, Canceled the heated dry, Pushed start with the door open closed it and it ran
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

if replacing the main control board id not fix the issue .

Will the light still go out after you close the door and NOT press Start?

And if you press cancel key once and close the door will the unit then start?

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

so all you did was turn the heated dry option off and then the unit would run?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
The light stays on
Customer reply replied 8 months ago
I will check back later
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

ok so if the lights will only go off once you press start ,when your pressing start your telling the electronic control board to start the unit.

So you have to have either a wiring issue on the control board or a bad control board.

And the unit does this no matter what cycle or options you have selected.

Like say you press Normal , heated dry and press start all the lights go out as soon as you close the door ?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Like I said in the initial problem not all of the lights come on like they used to, so is that telling us that the key board is bad and not the controll is bad and not the electronic control board?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

ok your keep saying ALL the lights come on.

Not ALL the lights should come on ,only the lights should be illuminated for the key pads that you have selected is that what you mean or are you saying that ALL the lights come on at one time?

Ask Your Own Appliance Question
Customer reply replied 8 months ago
I know that only the selected lights should come on, but most of the lights will not come on when they are selected
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

ok your very first post say ALL the lights come on ,when pushing the start buttons then lights that come on go off. .

now your saying the NOT all the lights come on when you press the keypads.

So if your pressing say normal and the light does come on if you press start the light just goes off after you press start?

And on some keypads when you press them the corresponding lights do not come on at all !

Ask Your Own Appliance Question
Customer reply replied 8 months ago
Never all the lights come on, just a few of the ones when I select them come on, Others do not come on when I select them, And yes if I select normal and the light comes on it will go off when I select Start. and some never come on
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 months ago

ok so if some never come on it will be a control panel /console issue.

But when you select say normal and press start and close the door does the normal light go out as soon as you close the door or like two minutes later?

Ask Your Own Appliance Question
Was this answer helpful?
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,661
12,661 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Our he washing machine (top load) has started having
Our he washing machine (top load) has started having problems on the final spin cycle - it gets "unbalanced" and stops every load. Redistributing does not seem to help. When it spins wtih about 7 minu… read more
Matthew A
Matthew A
Owner Plumbing Company
Vocational, Technical or Trade School
My ice maker is clicking. GSH25JSCB SS. Model # The ice
The ice maker has 7 plastic strips that something is banging into… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
GE Profile microwave PVM9179DF2WW WORKS IN MICROWAVE MODE.
GE Profile microwave PVM9179DF2WW WORKS IN MICROWAVE MODE. Has stopped working in convection oven mode. Fans are running, keyboard working. No heat … read more
lm0494
lm0494
7 satisfied customers
I have a Kitchen Aid Superba oven /range that is about 14
I have a Kitchen Aid Superba oven /range that is about 14 years old , I can't figure out how to retract the bar to get the oven to close. I know that it has something to do with the cleaning cycle. … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Am searching for replacement burner caps for my 2003 Viking
Hi! Yes. Am searching for replacement burner caps for my 2003 Viking Professional 6 burners gas cook top. … read more
Rusty S
Rusty S
Technician
200 satisfied customers
KitchenAid range is tripping breaker today. 2011. Model
KitchenAid range is tripping breaker today JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model? Customer: 2011 JA: Do you plan on doing the work yourself? C… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,938 satisfied customers
Have a frig. four burner stove, one burner will not start.
have a frig. four burner stove, one burner will not start. ignighter is working also how do I get the lid to lift up … read more
Ray
Ray
Appliance Repair Technician
High School or GED
321 satisfied customers
My centennial washer fills for a few minutes and then sends
My centennial washer fills for a few minutes and then sends all of the water out. I have restarted the cycle, changed cycles, unplugged and started over, but nothing has worked. I can't get a full loa… read more
Master Tech
Master Tech
Whirlpool Master Technician
12,661 satisfied customers
Kenmore dishwasher beeps at me and is stuck in mode. Washer
kenmore dishwasher beeps at me and is stuck in mode … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,938 satisfied customers
I have a GE Profile True Temp 30" Double Oven. While
I have a GE Profile True Temp 30" Double Oven. While attempting to wire it into the house circuit, I accidentally shorted out the connection (my bad). I rewired correctly (now getting current coming i… read more
lm0494
lm0494
7 satisfied customers
I need a new filter for my Neptune clothes dryer model
i need a new filter for my Neptune clothes dryer model MDE4000AYW. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have GE Electric Profile oven. The door latch will not
I have GE Electric Profile oven. The door latch will not move and allow door to close. The control panel says door locked. It will not clear. … read more
Dan Morehouse
Dan Morehouse
Owner Morehouse Appliances LLC
Bachelor\u0027s Degree
23 satisfied customers
I have a GE side by Side refridg model z1ss36dcass that the
I have a GE side by Side refridg model z1ss36dcass that the freezer is leaking water from the top … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
My garage fridge freezer compartment is cold, but
Hi, my garage fridge freezer compartment is cold, but refriegerator part is just cool, seems to be getting down to 0-5 degrees in freezer and around 40-45 in fridge. cleaned coils with brush today thi… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,938 satisfied customers
I have a Frigidaire refrigerator that the freezer door
I have a Frigidaire refrigerator that the freezer door handles bottom screw came out. How can I remove the handle and fi the screw … read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
106 satisfied customers
I have whirlpool cabrio WED7800XW0 dryer that is stuck in
hello, I have whirlpool cabrio WED7800XW0 dryer that is stuck in sensing mode..... had F25 fault.… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,938 satisfied customers
My fridge is not cool but freezer is. I discovered that the
my fridge is not cool but freezer is JA: What's the make and model of the fridge? And can you guesstimate how old is it? Customer: i discovered that the coils are all iced up JA: Do you plan on doing … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a GE wmh32l19as-1 microwave that after it has been
I have a GE wmh32l19as-1 microwave that after it has been used, I can hear a click then it will not heat. Everything runs and after I keep adding time it will eventually start to heat. Sometimes it so… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x