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My GE Profile makes ice but does not dispense? Model #

Customer Question
My GE Profile makes...

My GE Profile makes ice but does not dispense?

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Model # GYE22KMHGES, about two years old.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

3 day power outage due to hurricane. All ice melted. Preoblem storted after power restored.

Submitted: 11 months ago.Category: Appliance
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Answered in 3 hours by:
9/19/2017
Appliance Technician: Tom Goellner, Home Appliance Technician replied 11 months ago
Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,710
Experience: 32 yrs. experience servicing major appliances and HVAC equipment.
Verified

If you remove the ice bucket ,close door and push the dispenser pad , do you hear the ice bucket auger run ? Can you rotate the auger motor forks by hand , either direction ( it takes a little pressure , jthis is a gear reduction motor )

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Customer reply replied 11 months ago
tried that.
Customer reply replied 11 months ago
There doesn't seem to be anything blocking it.
Appliance Technician: Tom Goellner, Home Appliance Technician replied 10 months ago

You tried that and what ? You can't turn it by hand , you can't hear it run or hum ...... ?

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Customer reply replied 10 months ago
Thank you for trying. Found fix elsewhere on-line.
Appliance Technician: Tom Goellner, Home Appliance Technician replied 10 months ago

ok

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