Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My ice maker is not producing ice, how can I fix it. less…

Customer Question
My ice maker is...

My ice maker is not producing ice, how can I fix it.

Contractor's Assistant: What's the make and model? And can you guesstimate how old it is?

Less than a year old it is a Frigidare Professional model

Contractor's Assistant: Do you plan on doing the work yourself?

If that is possible I will

Contractor's Assistant: Anything else we should know to help you best?

?

Contractor's Assistant: What confuses you?

What else do you need to know it is a fairly new refrigerator and the ice make has stopped working for some reason

Submitted: 10 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 hour by:
9/19/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,505
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from Just Answer and the Appliance Category
I`m sorry to hear that your having issues!
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

Ask Your Own Appliance Question
Customer reply replied 10 months ago
FPSC2277RF1
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

Thank you!
Give me a minute or two to pull up information on this model

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

the icemaker bail arm is in the down position correct?

And if you feel in the top of the ice maker do you feel any ice or water in the cube cavities?

Ask Your Own Appliance Question
Customer reply replied 10 months ago
what is a "bail arm" (there appears to be no arm in relation to this ice make that I can see and I can feel one cube in the cavity no water
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

the bail arm is the plastic arm that swings from under the icemaker .

As seen in this parts break down

http://www.partadvantage.com/diagram/1/347/00000157/680/900

Ask Your Own Appliance Question
Customer reply replied 10 months ago
I see nothing like that
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

ok that is the icemaker that the manufacture shows for the model number that you have given me.

Can you sent me a photo of the icemaker that you have in the unit ?

Ask Your Own Appliance Question
Customer reply replied 10 months ago
by text?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

just use the attachment icon (paper clip ) and send it thru this chat

Ask Your Own Appliance Question
Customer reply replied 10 months ago
sorry to hold you up but I am not very good at this tech stuff and I don't know how to attach I see no (paper clip) icon
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

ok can you verify that your model number is ***** FPSC2277RF1 and you only have one icemaker in this model correct?

Ask Your Own Appliance Question
Customer reply replied 10 months ago
it does show that to be the model number inside the refridg however below it, it show an "ice maker kit -glacons with a model number JCD-23 if that helps
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

ok so that is the icemaker that the manufacture shows and how do you turn your icemaker on /off if it does not have the bail arm ?

Ask Your Own Appliance Question
Customer reply replied 10 months ago
never had to before, when we hooked up to the water supply the ice started to produce on its own I do not see any on/off switch, however on the door there is an area you can shut off and turn on the ice you hold it for three seconds to shut off then the same to turn on
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

ok and that shows that the icemaker is in the on position?

And you had stated earlier that you only had one cube and the rest of the cavities where empty correct?

Ask Your Own Appliance Question
Customer reply replied 10 months ago
that is correct. I did shut it off and turned it back on last night which is what the manual stated to do but no cubes
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

ok is the icemaker only has one cube that means that it never filled with the correct amount of water.

And that would mean that you either have a water inlet valve issue or that the icemaker itself has failed.

lets test both

Activate: Press FZ+ and FF+ temperature pads for up to 10 sec. simultaneously.

Press FF+ or - to move forward or backward through tests. Deactivate: Press FF+ for up to 10 sec.

IM Diagnostic Mode will automatically deactivate after 5 min. of inactivity.

test 55C Water Valve Press Power On-Off Remove ice tray to collect water into a measuring container to measure water fill. If collecting water into ice tray, first perform test 63C to empty ice tray.

Ask Your Own Appliance Question
Customer reply replied 10 months ago
have absolutely no clue what you have sent - what is FF FZ 55C you are dealing with a person who has no knowledge about whatever it is you have sent
Customer reply replied 10 months ago
I think I'll have to get back to you later when my husband gets in he may understand better what it is that you need us to do.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 10 months ago

the Fz is the freezer button .

The FF is the fresh food button

Ask Your Own Appliance Question
Customer reply replied 10 months ago
I do not have a FF or an FZ button. what I have done is I turned the ice maker button off for about 3 minutes, then I put it back on and I pressed the powerplus freezer button. I will see if this will increase production of the ice as it says in the manual. per the in-door controls, the only option I would have would be to shut the power off. I don't see where what you need me to do is possible.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Maytag refrigerator and the icemaker is broken. It
Hi, I have a Maytag refrigerator and the icemaker is broken. It produces a few cubes but there is a giant ice mass frozen on the bottom of the bucket … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,327 satisfied customers
Whirlpool model #5GI6FARAF001. It's less than a year old.
it's less than a year old. Typ EBF25A1. S/N(###) ###-#### The ice maker does not work … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,327 satisfied customers
Second opinion] our refrigerator stopped making ice
Second opinion] Hi there, our refrigerator stopped making ice suddently. We didn't change the filter or anything recently so we don't understand why.… read more
Jason Pabon
Jason Pabon
Lead Technician
Bachelors of Science
9 satisfied customers
My icemaker quit working. what do i need to do to get it to
my icemaker quit working. what do i need to do to get it to work again? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a 26 cu ft whirlpool french door refrigerator that
We have a 26 cu ft whirlpool french door refrigerator that we have had less than 2 years. It has a dual ice compartment. The ice maker in the door has stopped making ice. The freezer ice maker is maki… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,327 satisfied customers
My refrigerator is a Whirlpool Gold, @ 9 years old. Stopped
my refrigerator is a Whirlpool Gold, @ 9 years old. Stopped making ice and freezer isn't freezing; refrigerator less than optimum cold today. Can it be "fixed" or am I doomed to buying a new one!! We … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
Barry: We have a Frigidare Professional with a bottom drawer
Hi Barry: We have a Frigidare Professional with a bottom drawer freezer (about 2 years old). It makes a loud humming noise which stops as soon as you open the freezer drawer, and resumes when you clos… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
Have a frigidare model fghb2866pe3 both ice maker quit working.
Have a frigidare model fghb2866pe3 both ice maker quit working. I changed the water inlet valve and checked for ice in tubes but still not making ice what might be the problem… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
my icemaker is not producing ice and i don't know how to get
my icemaker is not producing ice and i don't know how to get the piece out to see if ice is stuck. it only produces about 20 cubes a day and generally would get at least 2 bins full a day at the minum… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
the ice maker won't make ice anymore on my NewAir hot/cold
the ice maker won't make ice anymore on my NewAir hot/cold water dispenser with ice maker. It feels cold and starts to ice up but just keeps running and doesn't produce any ice.… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
HI there is Frigidare Fridge..... Ice maker leaking ...........before
HI there is Frigidare Fridge..... Ice maker leaking ...........before was not wotrking sometime needs to on and off it few times till works after Ice maker start to leak water ...... I think this mode… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
i have a whirlpool refrigerator,french door with freezer drawer.
i have a whirlpool refrigerator,french door with freezer drawer. the model # XXXXX we do not yet have our ice maker hooked up. water run from the vents at the back behind the drawer, then freezes in t… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a frigidare side by side. The ice maker doesnt shut
I have a frigidare side by side. The ice maker doesn't shut off when full and pushes the top off and cubes fall over the sides. Also, when I dispense cubes to a glass, it dispenses so many, it like an… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
We have a GE Profile refrigerator which is only 18 months old
We have a GE Profile refrigerator which is only 18 months old and the icemaker has suddenly stopped working? It still produces water, but no ice. The model no. is 26. I have googles this query also an… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a fairly new maytag refrigerator. The model number is
I have a fairly new maytag refrigerator. The model number is XXXXX I have been having problems with the ice maker. Just recently it has stopped producing ice. Do you have any suggestions on how to fix… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have the French door model that came out before the version
I have the French door model that came out before the version with the larger ice maker and water dispenser on the door. I am very frustrated that my ice make sometimes does not make ice. It seems lik… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Problem Ice Maker not making ice GE Refrigerator/Freezer
Problem: Ice Maker not making ice GE Refrigerator/Freezer (side by side) Model# XXXXX Serial # XXXXX… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
We own a 2 year old GE refrigerator Model # XXXXX (freezer
We own a 2 year old GE refrigerator Model # XXXXX (freezer on top). The ice maker stopped producing ice - no water seemed to be getting to the ice maker. The local technician quickly looked at the ice… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x