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I have a GE Profile refrigerator Model # PWE23KSDFSS that…

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Hi I...

Hi I have a GE Profile refrigerator Model # PWE23KSDFSS that has just stopped making ice. Water connection is still fine since water is flowing from the connection inside the refrigerator. I can't locate the appliance book that came with it so hope you can help. Thanks. *****: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

It's approximately 2 yrs. old and the Model # is PWE23KSDFSS and the serial # is SF511776

Contractor's Assistant: Do you plan on doing the work yourself?

If I can yes.

Contractor's Assistant: Anything else we should know to help you best?

No just that the ice maker isn't working. Everything else is fine with the refrig.

Submitted: 11 months ago.Category: Appliance
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Answered in 3 minutes by:
9/18/2017
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 89,294
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

GE icemakers are a bit different. Try turning the switch off. Wait 60 seconds and turn the switch back on. Push the white paddle in 3 times slowly within 15 seconds. Then wait 2 minutes. You should see the icemaker start to cycle. If it doesn't cycle, replace the icemaker because it's just bad. If it cycles but doesn't fill up with water, check the fill tube behind the icemaker and if it's frozen solid, use a hair dryer and thaw it out. If it's not frozen, you'll need to replace the electronic water valve on the back of the refrigerator where your water supply line from your house connects to your refrigerator itself.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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