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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81829
Experience:  9+ years being an appliance technician with factory training.
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I have Kenmore fridge that is 7 yrs. old. It is a bottom

Customer Question

I have Kenmore fridge that is 7 yrs. old. It is a bottom freezer. The freezer work fine but not the upper fridge part. The coils in the freezer part freeze up and I taken a blow dryer and melted the ice on them and sometimes it will work for a while. What is the problem?
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: 569.69973011
JA: Do you plan on doing the work yourself?
Customer: It depends on what is wrong.
JA: Anything else we should know to help you best?
Customer: no
Submitted: 29 days ago.
Category: Appliance
Expert:  Tyler Z. replied 29 days ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 29 days ago.

So let's start by explaining the possibilities for your symptoms. This means that you either have a defrost problem or the fan inside the freezer behind the back panel isn't running and needs to be replaced. Pull everything out of the freezer and remove the back panel. If the fan isn't running then replace it. If there is a lot of frost build up, then use a hair dryer to thaw it all out. You will then need to test continuity through the defrost heater and defrost thermostat. The defrost heater runs along the bottom of the silver coils and the defrost thermostat is the 1" round device clipped onto the top of the silver coils. If either part doesn't have continuity, you need to replace it or it stops the unit from thawing on it's own. If both parts happen to check good, the main control board will need to be replaced.

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Expert:  Tyler Z. replied 25 days ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?