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I can't open the door as the spin seems not working, .. saw…

Customer Question
I can't open the...

I can't open the door as the spin seems not working, .. saw lots water inside

Contractor's Assistant: Just to clarify, what's the make and model of the appliance? And has it done this before?

Vision 500 series

Contractor's Assistant: Do you plan on doing the work yourself?

I need to finish the washing asap -- need the dry and clean cloth. Can you please give me hint how to fix the problem... can't locate the manual;(

Contractor's Assistant: Anything else we should know to help you best?

I read online, some suggest to remove the front panel of the washer to access the drain pump catch... can this way reopen the door?

Submitted: 11 months ago.Category: Appliance
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Answered in 3 hours by:
9/18/2017
Appliance Technician: AppTech8579, Home Appliance Technician replied 11 months ago
AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,774
Experience: worked on appliances for around 15 years
Verified

Hello and welcome to Just Answer. Sorry for the delay. Please allow me a few moments to review your question.

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Appliance Technician: AppTech8579, Home Appliance Technician replied 11 months ago

Did you try and unplug the unit for 30 minutes to see if it resets?

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Customer reply replied 11 months ago
Unplug, but only for several minutes. Will try to wait 30 later
Appliance Technician: AppTech8579, Home Appliance Technician replied 11 months ago

Okay, let me know please.

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Customer reply replied 11 months ago
It's kind of late now, may be tomorrow morning, I will call.
Appliance Technician: AppTech8579, Home Appliance Technician replied 11 months ago

I do not have access to a phone so please reply back to this thread.

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Customer reply replied 11 months ago
Ok.thamks
Appliance Technician: AppTech8579, Home Appliance Technician replied 11 months ago

You are welcome.

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Customer reply replied 11 months ago
hello, are you there?I tried the 30 min wait for restart..didn't work
Appliance Technician: AppTech8579, Home Appliance Technician replied 10 months ago

Remove the front panel. Tilt washer back and pull the tab to release the door. Give me the model number then please.

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Customer reply replied 10 months ago
This is not working . I expect more timely services...
Customer reply replied 10 months ago
I'd like to cancel my order. Please refund my question charge.thanks
Appliance Technician: AppTech8579, Home Appliance Technician replied 10 months ago

I would be able to help you if you provide the model number.

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