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I have a ge profile dishwasher and the smartdispense isn't…

Customer Question
I have a ge...

I have a ge profile dishwasher and the smartdispense isn't working

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Its about 7 years old (model PDW9280N00ss

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, trying. i ran the purge cycle 3 times yesterday but resovoir is still full

Contractor's Assistant: Anything else we should know to help you best?

Don't think so....i'm assuming i used 2 different detergents but have no idea. I just noticed they weren't getting cleaned so called a repair guy who did nothing except to tell me cap wasn't on tight

Submitted: 11 months ago.Category: Appliance
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Customer reply replied 11 months ago
how can i tell if the feature is even on? I found that if you hit "added heat" 5 times it turns it on and off ....but can't tell if I just turned it on or off?
Answered in 4 hours by:
9/18/2017
Appliance Technician: Webb-Guy, Handyman replied 11 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,449
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I see that your question has been sitting for a while are you still needing help with this matter?

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Customer reply replied 11 months ago
i haven't gotten a response
Appliance Technician: Webb-Guy, Handyman replied 11 months ago

so what is sounds like to be is the dispenser pump has went bad. It pumps into the dispenser to pump out the detergent. If this isn't working then it needs to be replaced. You will also see a helpful video to assist you with this job as well.

http://www.appliancepartspros.com/ge-dispensing-det-asm-wd12x10384-ap5331937.html

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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