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Maytag washer wont spin 20 yr old SAV2655AWW

Customer Question
Maytag washer wont spin 20 yr...
Maytag washer wont spin
20 yr old SAV2655AWW
Submitted: 11 months ago.Category: Appliance
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Answered in 1 minute by:
9/17/2017
Appliance Technician: Webb-Guy, Handyman replied 11 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,440
Experience: Maitenance Supervisor
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Hello, and welcome to justAnswer. My name is ***** ***** I will be the one to assist you. Have you tried unplugging the unit for 5 minutes to do a hard reset? Also how easily does the drum spin by hand?

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Customer reply replied 11 months ago
It does not spin freely, I had thought it was only supposed to go in one direction.
In Spin Cycle, the motor spins but the belt has slack as if not engaging.
Appliance Technician: Webb-Guy, Handyman replied 11 months ago

have you checked to see if the belt is still around the drum?

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Customer reply replied 11 months ago
This is a washing machine. The belt is around the motor pump and transmission
Customer reply replied 11 months ago
The belt is in place, but ready to be replaced
Appliance Technician: Webb-Guy, Handyman replied 11 months ago
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Customer reply replied 11 months ago
the belt is in place and the motor runs but the belt is not engaging, it remains slack.
Appliance Technician: Webb-Guy, Handyman replied 11 months ago
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Customer reply replied 11 months ago
Thanks for the videos, I will follow the repair routine and let you know how this works
Appliance Technician: Webb-Guy, Handyman replied 11 months ago

sounds good and keep me posted the videos can be very helpful I always try to include them when I can.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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