Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

GE refrigerator model GNE25JMKAFES (french door freezer on…

GE refrigerator model GNE25JMKAFES...

GE refrigerator model GNE25JMKAFES (french door freezer on bottom) - ice maker in freezer doesn't want to start making ice after we emptied tray to clean it.

Contractor's Assistant: What's the make and model? And can you guesstimate how old it is?

General electric model GNE25JMKAFES (french door with freezer on bottom) about 15 months old

Contractor's Assistant: Do you plan on doing the work yourself?

I was sort of hoping it was something that just got turned off, so that I could get it to restart. Otherwise, probably yes if it's not complicated. The rest of the fridge works perfectly, it just won't start making ice cubes.

Contractor's Assistant: Anything else we should know to help you best?

We took the freezer ice tray out to clean it and then put it back in within less that 10 minutes. The entire freezer compartment was open for perhaps 15 minutes, no more, while we were cleaning. Also, the green light on the ice maker component at the back of the compartment is on.

Show More
Show Less
Ask Your Own Appliance Question
Answered in 12 minutes by:
9/17/2017
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,146
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Did you make sure the ice maker switch on the side is still turned on? How long ago did you put the ice machine back together?

Ask Your Own Appliance Question
Customer reply replied 9 months ago
There is a small light by a switch at the rear of the freezer compartment that is lit green. I figure this means it is turned on. The tray was removed and replaced about 3 hours ago. I tyrned the switch off and back on again about 40 minutes ago. I also used tge water dispenser inside the food compartment and that's working fine.

you may just not have waited long enough to give it time to freeze up the mold try and make ice again. If its turned on and the light is on it should be in working mode. Does your unit have that silver arm at the side that pushes up and down?

Ask Your Own Appliance Question
Customer reply replied 9 months ago
There is a horizontal white flap at the back that seems to be there to sense when the tray is filled to capacity. Could it really take hours?

yes it can sadly.

Ask Your Own Appliance Question

Please note that we here at JustAnswer are on an honor system. I am only credited for my time in the event you rate with 3-5 stars at the top. I do hope that I have earned a 5 star rating from you today. Rating does not stop you from getting back to me in the event you need me.

Ask Your Own Appliance Question
Customer reply replied 9 months ago
Well, I guess I can wait overnight. So if the green light is lit is there anything else to do to restart it?

nope there should not be. In the event it doesnt start making ice by tomorrow you are always welcome to follow up with me on here.

Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,146
Experience: Maitenance Supervisor
Verified
Webb-Guy and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 9 months ago
Okay thank you.

You are very welcome. It has been my pleasure to be of assistance with you today.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Webb-Guy Your Own Question
Webb-Guy
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,146
3,146 Satisfied Customers
Experience: Maitenance Supervisor

Webb-Guy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My Kenmore 795.74025.411 has error code ER rf. Freezer works
My Kenmore 795.74025.411 has error code ER rf. Freezer works but not top. Wont cool below 40. Water dispenser not working either. Any suggestions … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
How to fix LG refrigerator with error code 1F?
How to fix LG refrigerator with ER 1F icemaker code? From what I gather that is a fan malfunction. Can I just order a new ice maker assembly and replace it or does work need to be done on back of frid… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Hi, I have a Frigidaire Gallery refrigerator and my water dispenser
Hi, I have a Frigidaire Gallery refrigerator and my water dispenser stopped working recently. I changed filters but it is still not working. Water is still pumped in the filter basket, but nothing is … read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
My ice maker stopped working yet the water dispenser works
My ice maker stopped working yet the water dispenser works fine... all the troubleshooting conditions are met. What could be the problem?? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
My ice maker is not working. water dispenser is working, i
my ice maker is not working. water dispenser is working, i replaced my filter about four days ago. model kfxs25ryms4 … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a Maytag refrigerator with and ice maker - freezer on
I have a Maytag refrigerator with and ice maker - freezer on the bottom … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
My ice maker and water dispenser have stopped working. The
My ice maker and water dispenser have stopped working. The ice maker spilled ice all over the floor. I also changed the filter in my refrigerator, per directions. Now neither work although the refrige… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Ice maker and water dispenser not working on GE model number
Ice maker and water dispenser not working on GE model number gse25hmhessheHSS. Maintenance person checked and the water line is definitely hooked up. Mistakenly I took out the ice tray without turning… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Ge refrigerator/freezer w/ ice maker. Ice maker harvests
ge refrigerator/freezer w/ ice maker. Ice maker harvests ice, but the ice bucket is frozen cubes or just a slab of ice. What is wrong? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a samsung fridge with ice maker and water dispenser.
I have a samsung fridge with ice maker and water dispenser … read more
Webb-Guy
Webb-Guy
Handyman
3,146 satisfied customers
I HAVE A FRIGIDAIRE FRESH FOOD ICE MAKER AND WATER DISPENSER
I HAVE A FRIGIDAIRE FRESH FOOD ICE MAKER AND WATER DISPENSER THAT HAS NO WATER FLOW. I AM THINKING THAT THERE IS A FROZEN LINE BUT DO NOT KNOW WHERE IT IS LOCATED. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
The ice maker is working and water dispenses, but there is a
The ice maker is working and water dispenses, but there is a water leak inside the freezer. … read more
Joel Swenson
Joel Swenson
High School or GED
3,827 satisfied customers
The ice maker is spraying water over the freezer compartme
The ice maker is spraying water over the freezer compartment.… read more
Justin
Justin
Appliance tech and Business owner
High School or GED
827 satisfied customers
My thermador freezer column has an e11 error code. Thermador
started after recent hurricane ice maker not working no is water dispenser is not working… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a Kitchen Aid refrigerator model KSCS25INSS00 that keeps
I have a Kitchen Aid refrigerator model KSCS25INSS00 that keeps turning off and on. The lights work, but the display inside top of the refrigerator turns off when the refrigerator motor turns off. Wha… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
I have a GE GFss6kkxass. Ice maker not working. Replaced icemaker--
I have a GE GFss6kkxass. Ice maker not working. Replaced icemaker-- still no ice. When unit is unplugged, comes back up with two bars on the "88" display blinking. What does the GE manual say this mea… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Kenmore side-by-side with ice maker not working, but water
kenmore side-by-side with ice maker not working, but water dispenser is fine. Checked the optics and they are fine, defrosted the fill tube, it seems fine. What next?… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
I have GE side by side fridge model # XXXXX XXXXX WW with
I have GE side by side fridge model # XXXXX XXXXX WW with the ice and water dispenser on the front of the door. The problem I am having is that ice maker works but the dispenser doesn't and the water … read more
master appliance tech
master appliance tech
Owner / Operator
High School or GED
1,787 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x