Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Kenmore Elite dishwasher Model # 66512793K311. I'm…

Customer Question
I have a Kenmore...

I have a Kenmore Elite dishwasher Model # 66512793K311. I'm trying to clear 3 error codes: F6E4, F5E1, and F9E4. Working on the F6E4 code, I'm trying to access the spill off reservoir to clean that area. I have the shelves removed but can't figure out next steps.

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

As mentioned above, the model# ***** ***** We purchased it in 2014.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes.

Contractor's Assistant: Anything else we should know to help you best?

The dishwasher starts to run but within 1-2 minutes starts flashing "Washing", "Add a dish". and "Start". It did this same thing several weeks ago but after many trys it started to run normally. Now it's having the same errors when I run the diagnostics.

Submitted: 11 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 18 hours by:
9/18/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,567
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from Just Answer and the Appliance Category
I`m sorry to hear that your having issues!
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

The error code F6-E4 is a 1. Overfill switch stuck in “Overfill” (open) position and/or dishwasher not level.

Remove any items stuck under float. Verify that the float moves freely and you hear the “click” of the switch contacts. Check levelness of dishwasher. Measure switch resistance (see Fill Strip Circuit diagram).

The float switch is located on the front left corner of the unit ,you do not need to remove anything except the lower rack just pull it out and grab the float and raise and lower it several time and listen do you hear a clicking sound as it goes up and down?

The code F5-E1 is door is not closed.

And the F9-E1 is a Diverter motor not able to find position.

You can NOT clear the error codes, but when a new one appears the oldest of the stored codes will disappear the control retains the last four error codes .

If you have any questions just rely back to me!

Ask Your Own Appliance Question
Customer reply replied 11 months ago
The float switch is located on the front right side (see attached photo). It moves freely and clicks. After trying several time, I finally got the machine to start washing, however, it again stopped in the middle of the cycle as it did before with the blinking "Washing" light. Apparently it got past the "Add a dish" option. But it still does not work. You referenced code F9-E1 in your response, but my code is F9-E4. I don't know if your reference is a typo or you just misread. Please let me know next steps. Thanks.
Customer reply replied 11 months ago
I'm glad because I didn't realize that a phone call is an ADDITIONAL $24!!!! Please disregard the phone call request and continue with online responses. Not much progress yet. Thanks.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago

you are correct I did read it as F9-E1 not E4 the error code of F9-E4 means Lower Spray Arm Error ,,

1. Mechanical binding or blocking of spray arm.

2. Corroded or loose connection in spray arm sensor or motor circuit.

3. Open fuse on control to spray arm motor.

4. Spray arm drive circuit on the control.

5. Spray arm motor or sensor.

id you turn the lower spray arm by hand does it turn freely?

And does it seem as if during a wash mode that you hear the circulating pump running to pump water thru the lower spray arm?

Ask Your Own Appliance Question
Customer reply replied 11 months ago
While the spray assembly sits in the dishwasher, the assembly does not turn freely. The small spinner turns freely but there is a resistance and clicking sound when I turn the larger spinner. If I lift the spray assembly out of the washer, both spinners turn freely. When I can get it to run it seems that water is pumped through the lower spray arm..
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago

ok the clicking is the divert-er gears clicking .

When the arm is in place and the unit is running and water is flowing does the lower spray arm rotate or does it stay in one place?

Ask Your Own Appliance Question
Customer reply replied 11 months ago
It rotates.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago

ok calling you!

Ask Your Own Appliance Question
Customer reply replied 11 months ago
Please don't call if it is going to cost me $26. Thanks!
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago

I went to call you and the web site is saying the premium service failed do not fulfill!

This is normally a credit card issue where your credit card company sees more then one charge and they block the charge thinking it is a scam ,you will need to contact your card company.

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago

oh ok I just got your last post ,the phone charge is $24.00 but I understand.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
Please don't call!!!
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago

the issue that your having is that the lower spray arm does turn ,BUT the sensor on the diverter motor assembly is not telling the main control board that the spray arm is actually turning .

Which means it is probably an issue with the sensor on the diverter assembly .

I recommend replacing the diverter motor assembly.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

---> CLICK HERE <--- FOR THE CORRECT PART FOR YOUR MODEL

If you have any questions just reply back to me .

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago

the parts link even has a video showing you how to install the part.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
Thanks Woody! Makes sense! Sounds like an intermittent problem with the sensor. Guess the sensor cannot be replaced without replacing the entire unit? Couldn't get the video to work on the website.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago

yes the assembly has to be replaced the sensor does not come separate from the assembly .

As for the video It has to be your system it opens and starts for me .

You can also just look this up on youtube and the video will come up .

((KitchenAid Dishwasher Diverter Motor Replacement #W10843811))

Ask Your Own Appliance Question
Customer reply replied 11 months ago
Couldn't get it to work in Chrome but it did work in Internet Explorer. I'll try to replace that part and report back.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago

no problem.

Always glad to assist you anytime.

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me 5 STARS is the ONLY way I get paid for my time.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
Thanks again! We can handle that! (-;
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago

have a nice day .

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago

please remember to rate me !

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,567
13,567 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Frigidaire top load washer m#fahe1011mwo won't
I have a Frigidaire top load washer m#fahe1011mwo won't start the sensing light turns on and the add a garment then they turn of start to blink and turn of tried to get it to go to diagnostic modes ca… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
My Kenmore Dishwasher 66512793K312, starts & stops mid
Hi, My Kenmore Dishwasher 66512793K312, starts & stops mid cycle, when diagnosis test shows the following codesF5e1, f9e4,f6e4 f-e, then high temp light flashes and it turns off. I replaced the door l… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
665.12793k310 runs 4-6 minutes, any cycle and then shuts
665.12793k310 runs 4-6 minutes, any cycle and then shuts off. Display says push start to resume cycle. Unit fills. 128 degree water ok- new main board, new element and new door latch. No issues with p… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Kenmore elite dishwasher 665.1279, stops during wash.
Kenmore elite dishwasher(###) ###-#### ***** during wash. Washing lite blinks. … read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
Tyler, I was the client with the model SHE4AP05UC/06
Tyler, I was the client with the model SHE4AP05UC/06 dishwasher with the intermittent cycle problem. I have been getting the dishwasher in to cycle by turning the power off then holding the 2 arrow ke… read more
Joel Swenson
Joel Swenson
High School or GED
4,175 satisfied customers
I have a Kenmore Elite Ultra Wash Dishwasher. When we add a
I have a Kenmore Elite Ultra Wash Dishwasher. When we add a dish to washer after several times it would not restart. When door is closed it does nothing but make a beeping noise. No lights are on. App… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
I have a KichenAid dishwasher. Model number KUDS301XBLD.
I have a KichenAid dishwasher. Model number KUDS301XBLD. It's six months old and still under warranty. I loved it at first but within the past several weeks the Control Lock stopped disengaging occasi… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
kenmore d/w 665.13763k600 (Elite) stopped working mid-cycle. The Smart Wash and Normal Was
kenmore d/w 665.13763k600 (Elite) stopped working mid-cycle. The Smart Wash and Normal Wash lights are flashing. Any ideas?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Hello Robert. My name is***** purchased a Kenmore Elite
Hello Robert. My name is***** purchased a Kenmore Elite HE3t Steam front loading washer in 2009. It has worked well until just this week when it started getting a SUD error code followed by an F35 err… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Have a Kenmore Elite Dishwasher. Not cleaning dishes. Checked
Have a Kenmore Elite Dishwasher. Not cleaning dishes. Checked hot water supply, cleaned both upper and lower water distribution flywheels, Checked pump impellers for damage and and sump for glass and … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Just installed out new Kenmore elite Dishwasher. The last
Just installed out new Kenmore elite Dishwasher. The last step for installation, "Check Operation", says to run the dihwasher for 2 minutes and then open the door to ensure there was water in the bott… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I have a kenmore elite dishwasher. Model # 665.17269400.
I have a kenmore elite dishwasher. Model # XXXXX The dishwasher will not run and the clean light is continuously blinking. Can you tell me what is wrong and how to fix it?… read more
Master Tech
Master Tech
Whirlpool Master Technician
Vocational, Technical or Trade Scho
13,567 satisfied customers
I have a Kenmore Elite Oasis. We just replaced the control
I have a Kenmore Elite Oasis. We just replaced the control board and it is still doing the same thing it was doing before we changed the part. Now what?… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
My Kenmore Elite Oasis HE washer wont stop beeping. It appears
My Kenmore Elite Oasis HE washer won't stop beeping. It appears the water temp button is stuck. Also getting a F2 error. Washer has also spontaneously started. I have unplugged it -- its the only way … read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
We have a Kenmore Ultra Wash Quiet Guard 3 dishwasher Model
We have a Kenmore Ultra Wash Quiet Guard 3 dishwasher Model 665.17012402. Earlier this year the youngest grandkid losened the rinse aide cap and it feel on the heating coils on the next wash cycle mel… read more
Justin
Justin
Appliance tech and Business owner
High School or GED
827 satisfied customers
Whirlpool Duet Sport. The last load was unbalanced, needed
Whirlpool Duet Sport. The last load was unbalanced, needed an extra spin, tried to add clothes - it finally let me. After that the next load : the washer will come on, but EVERY time I hit the start b… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I have a Kenmore Elite dishwasher. We purchased it 15 months
I have a Kenmore Elite dishwasher. We purchased it 15 months ago and installed it along with other kenmore appliances in a new house. The dishwasher has never worked well. We have a large family and g… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Our dishwasher will not run. The Quick Rinse button was flashing
Our dishwasher will not run. The Quick Rinse button was flashing on and off but if we push the start button it will not run a cycle. It is a Kenmore Elite model665. There is no standing water in it an… read more
JohnB
JohnB
High School or GED
30 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x