Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Whirlpool front loader washing machine and the drum…

Customer Question
I have a Whirlpool...

I have a Whirlpool front loader washing machine and the drum is not rotating smoothly by hand. It feels like it is grabbing/sticking.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

The Whirlpool is approximately 10 years old. Model No. AWO 3561

Contractor's Assistant: Do you plan on doing the work yourself?

If possible

Contractor's Assistant: Anything else we should know to help you best?

What is likely to be the reason for this problem?

Submitted: 11 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 7 hours by:
9/17/2017
Appliance Technician: Joel Swenson,
 replied 11 months ago
Joel Swenson
Category: Appliance
Satisfied Customers: 4,178
Experience: Owner at Scott's Appliance Repair
Verified

Hello sorry to hear you are having trouble, I'm Joel and will be glad to help you today.

If the tub feels like it has friction when turning and its not a smooth rotation then the main bearing in the rear of the tub is shot and will need to be replaced to repair the unit, unfortunately that is a very costly and difficult repair so I would advise to just use the unit if its still working until it fails completely which it will or go ahead and replace the unit.

Now that I have given you an initial answer to your question I would ask at this time that you go ahead and rate my assistance because we are not compensated for our time unless you do. Even after you have rated I will continue to help you at no charge if you have any follow up questions. You rate my assistance by clicking on one of the empty stars located at the top right of your question page on Just Answer. The 5th star to the right is the best rating and I hoped I have earned that. If you are using a mobile phone and can't locate the star rating system scroll down to the bottom of the page and you will find it there. Thank you for seeing to this at this time and then if you have any follow up questions please let me know. Rating my assistance will in no way affect the charges for this service.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Joel Swenson Your Own Question
Joel Swenson
Joel Swenson
Joel Swenson
Category: Appliance
Satisfied Customers: 4,178
4,178 Satisfied Customers
Experience: Owner at Scott's Appliance Repair

Joel Swenson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My Frigidaire gallery is showing 54 degrees and EF for
My Frigidaire gallery is showing 54 degrees and EF for refrigerator temperatures. … read more
Rusty S
Rusty S
Technician
282 satisfied customers
I took apart my washer to clean the filter and put it back
I took apart my washer to clean the filter and put it back together and now it won't get power … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,163 satisfied customers
We bought an upright Bosch freezer about 2 months ago at
We bought an upright Bosch freezer about 2 months ago at House & Home. The top shelf lid has broken, we need a replacement, how can we go about it? Well aware that it is not covered under guarantee bu… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Kenmore front loading washer machine model 796.41022900. the
Kenmore front loading washer machine model 796.41022900 . the drum no longer revolves. It is not rinsing the load.… read more
lm0494
lm0494
7 satisfied customers
I have a LG Washer WM2487HWM. I have the noise during spin.
I have a LG Washer WM2487HWM. I have the noise during spin. I found your page calling for the bearing assy. the noise does go away once the spin is getting up to speed. More noise during the drain por… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,327 satisfied customers
This is ***** *****, my lg front loader has water left in
Customer: hi mike this is ***** ***** , my lg front loader has water left in the drum after washing a load is it possible the pump outlet to sink my be partially clogged I do have dogs so i'm thinking… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
I have a GUXTK1500SO whirlpool dishwaser that apears to make
I have a GUXTK1500SO whirlpool dishwaser that apears to make noise, seems normal, but hardly any water? Any ideas whetre to start?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a whirlpool that is not cooling. The compressor and
I have a whirlpool that is not cooling. The compressor and fans are working. The Defrost timer, the defrost thermostat and the freezer thermostat are okay.… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
I have a bosch dryer which I removed the back panel to
I have a bosch dryer which I removed the back panel to remove a screw lodged in the front...after affixxing the tumbler and putting the back panel on....the unit powers up but when I push start I just… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My GE front load washer won't start. It sounds like it's
My GE front load washer won't start. It sounds like it's trying to but then stops. Also the drum sounds like it off track? It won't spin when I try to turn it?… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
What would make the top spray bar in a dishwasher not rotate,seems
what would make the top spray bar in a dishwasher not rotate,seems to have pressure to it spins by hand… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
10 year old GE profile washer will not fill completely. Tried
10 year old GE profile washer will not fill completely. Tried machine trouble-shooting tips on the screen; no luck. I can hear the machine initiate, i.e., clicking, receiving yada yada, water flows in… read more
Expert
Expert
I have a stacked maytag washer/dryer. Sorry I had a phone
I have a stacked maytag washer/dryer. Sorry I had a phone call--When you start the dryer you get a grinding sound. As I recall there is a felt band which supports the drum. The noise seems to be comin… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
Just received new professional gas range model # *****
Just received new professional gas range model # ***** Serial#VF51322307. I called frigidaire and also had a brand new range #2 delivered and had same problem. The clock and timer when set sends a mes… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a LFC25770 and I keep getting a puddle in the bottom
I have a LFC25770 and I keep getting a puddle in the bottom why is this happing I found a check valve on the end of the drain I took it off will the water stop filling the bottom????… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a FRS24RZGW1 Frigidaire manufactured 5/98 side by
I have a FRS24RZGW1 Frigidaire manufactured 5/98 side by side with water and ice maker, just hooked up water last night, still no ice and no water pressure, changed water filter before we turned on wa… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
Whirlpool refrigerator.water dispencer came on wont shut off.shut
whirlpool refrigerator.water dispencer came on wont shut off.shut off water supply.changed water shutoff switch and micro switch turned water back on water still wont shut off .is there any other swit… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
I have a a Front loade LG Washer approx 7 years old. It has
I have a a Front loade LG Washer approx 7 years old. It has started leaking I checked all of the hoses and found the leak appears to be coming from the Drum all the hoses are dry and intact. The drum … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x