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We have a model GI6FARXXY08. the freezer compartment acts…

Customer Question
We have a model...

We have a model GI6FARXXY08. the freezer compartment acts like it's not defrosting on the right side. also, when in the defrost cycle water runs out of the bottom of the fridge onto the floor. what's wrong?

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

Model GI6FARXXY08, Make is Whirlpool

Contractor's Assistant: Do you plan on doing the work yourself?

Possiably, depends how serious the problem is.

Contractor's Assistant: Anything else we should know to help you best?

It is 4 years and about 3 months old

Submitted: 11 months ago.Category: Appliance
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Answered in 4 hours by:
9/16/2017
Appliance Technician: Webb-Guy, Handyman replied 11 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,431
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I see that your question has been sitting for a while are you still needing help with this matter? IS the water not draining to the water pan underneath the unit? Also it may be that only part of your defrost heater is working and it may need to be replaced.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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