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I cannot turn OFF twist & turn ice maker on brand new LG…

Customer Question
I cannot turn OFF...

I cannot turn OFF twist & turn ice maker on brand new LG French Door refrigerator LFX25973D. Continues making ice and dispensing into freezer compartment bin non-stop even though "stop" button is depressed.

Contractor's Assistant: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?

This refrigerator has just been purchased and installed on August 21.

Contractor's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Don't understand your question. The appliance we are talking about is an LG French door refrigerator.

Contractor's Assistant: How long has this been an issue? What happened right before this popped up?

Has been a non-stop issue since the refrigerator was installed.

Submitted: 11 months ago.Category: Appliance
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Answered in 5 minutes by:
9/15/2017
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,257
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

There is an infra red sensor built into the bottom of the icemaker that should stop the ice production if it gets too high. The fact that it continues to make ice and won't stop even if you turn it off means you have a stuck contact on these sensor. You'll need to order and replace the entire ice make assembly to fix this issue I'm sorry to say so below is a link to the part.

CLICK HERE for icemaker

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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