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I have a GE Profile refrigerator. The water filter light was…

Customer Question
I have a GE...

I have a GE Profile refrigerator. The water filter light was on and I've replaced the filter using GE filter MWF, following the instructions in my manual. I held the reset button and the light is still showing orange. How do I get the filter to reset?

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

The model is PFSS2MJYIss. I'd stay the refrigerator is 4 years old.

Contractor's Assistant: Do you plan on doing the work yourself?

What work? I thought all I had to do was install a new filter, run the water for a few minutes to clear the lines and then hold the reset button for 3 seconds?

Contractor's Assistant: Anything else we should know to help you best?

Nothing I can think of.

Submitted: 11 months ago.Category: Appliance
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Answered in 9 minutes by:
9/15/2017
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 89,261
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Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

You should just need to press and hold the reset button for 5 seconds. If it won't reset, unplug the refrigerator for 5 minutes to see if the electronics will reset and then try again. If none of that works, then either you'd have to replace that interface control board, or you can just remember to replace the filter ever 6 months because the logic in the board isn't working and it's not resetting the filter timer like it's supposed to.

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