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I HAVE A TEMP LIGHT ON. MY UNIT IS A SMALL UPRIGHT FREEZER.

Customer Question
I HAVE A HI...

I HAVE A HI TEMP LIGHT ON. MY UNIT IS A SMALL UPRIGHT FREEZER.

Contractor's Assistant: What's the make and model? And have you checked the settings recently?

THE MAKE IS A KENMORE . NOT TO SURE ON THE MODEL BUT IT WAS BOUGHT IN 2008 AND IT IS APPROX. 12 CU FT.

Contractor's Assistant: Do you plan on doing the work yourself?

YES

Contractor's Assistant: Anything else we should know to help you best?

I HAVE READ THE BOOKLET AND IT REALLY DOES NOT REFER TO DO ANYTHING.

Submitted: 8 months ago.Category: Appliance
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Answered in 2 minutes by:
9/14/2017
Appliance Technician: Daniel, Home Appliance Technician replied 8 months ago
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,462
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
Verified

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

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Appliance Technician: Daniel, Home Appliance Technician replied 8 months ago

The model number is ***** on a sticker inside the freezer behind one of the drawer. Do you see this there?

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Customer reply replied 8 months ago
OK
Appliance Technician: Daniel, Home Appliance Technician replied 8 months ago

Thanks for that. As this is a frost free model then sometimes what happens is too much ice builds up on the freezer evaporator and causes lack of air flow around the system and causes this fault.

What you can try if you can is empty the freezer and from there remove the back panel inside the freezer. Bhind theres is the evaporator. If this is covered in ice then you need to use a hairdryer and melt all the ice in there.

Then turn it back on and this should cure the fault from there.

But if you dont fancy doing the above then you need to empty the freezer and turn it off and leave it 24 hours and this will allow the ice to melt itself from there.

Then after 24 hours turn it back on and that should cure the fault from there.

But if this doesnt work and theres not a big ice build up then im afraid its going to be the compressor itself at fault which is going to be an expensive repair.

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Customer reply replied 8 months ago
CAN YOU CALL ME AT 6PM CENTRAL TIME. I HAVE AN APPOINTMENT. THANK YOU
Appliance Technician: Daniel, Home Appliance Technician replied 8 months ago

You dont really need the call request as the answer is above.

If you need anymore info then you can just get back to me.

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Customer reply replied 8 months ago
THANK YOU DANIEL. I'LL TRY THE RECOMMENDED FIX.
Appliance Technician: Daniel, Home Appliance Technician replied 8 months ago

Your welcome.

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Daniel
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,462
17,462 Satisfied Customers
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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