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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My whirlpool washer is stuck in the locked mode. I have

Customer Question

My whirlpool washer is stuck in the locked mode. I have disconnected and reconnected power, but it is still stuck.
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: Do not see a model number. It's about 2 years old. Top load, HE but has an agitator.
JA: Do you plan on doing the work yourself?
Customer: If possible. I am passably handy.
JA: Anything else we should know to help you best?
Customer: There is a load of laundry in the machine. Wife is leaving town tomorrow and would like to get this resolved B4 she goes.
Submitted: 1 month ago.
Category: Appliance
Expert:  Appliance Guru replied 1 month ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 1 month ago.

What is the complete make and model off the tag on the frame of the unit? Normally the model number is ***** a tag on the frame edge when you open the door or back edge of a console.

Customer: replied 1 month ago.
I can't open the door. It's locked.
Expert:  Appliance Guru replied 30 days ago.

Unplug the unit for a full 10 min and plug it back and in and wait 4 min the lid should unlock unless it is full of water.