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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81829
Experience:  9+ years being an appliance technician with factory training.
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I have a washer model # wfw72hedwo and I cant get the door

Customer Question

i have a washer model # wfw72hedwo and I cant get the door open. I have done everything in the manual it said to do and now it is giving me a code LC. What do I do now?
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: 2 years
JA: Do you plan on doing the work yourself?
Customer: Model# ***** - Serial NO-C51750321
JA: Anything else we should know to help you best?
Customer: just the info I provided and yes Im doing it myself
Submitted: 1 month ago.
Category: Appliance
Expert:  Tyler Z. replied 1 month ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Customer: replied 1 month ago.
ok
Customer: replied 1 month ago.
I cant
Expert:  Tyler Z. replied 1 month ago.

The LC means that your control lock is engaged. In the bottom right corner of your control panel there is a control lock button. Press and hold this for 5 seconds to remove the control lock.

Now the control lock won't lock the door, so if the door is locked that is a completely different issue. Try to unplug the washer for 5 minutes to see if the electronics will reset. If that doesn't work, you need to pull the washer forward and remove the screws coming in from the back of the top panel. The top panel will then pull straight back, up, and off. There is a plastic tab hanging from the bottom of the latch assembly. You need to unplug the washer and pull down on that plastic tab to manually unlock the door.

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Expert:  Tyler Z. replied 1 month ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?