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Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily
Im just digging the service info up so i will reply in a few mins.
Just ingorne the phone request as we dont need to do this as we can just do the online chat here.
If you look at the serial number towards the end of it there should be a letter there, Do you see this?
The date code goes of the serial number as at the end of the serial number there should be 2 letters there as this is what tells us when the appliance was made.
I dont suppose you could post a picture of the rating plate?