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Do you have a model number located on a sticker around the front frame of the TUB (not the door itself) and can be seen if you open the door so that I can better assist you?
Perfect, thank you.
Since only the top arm isn't spraying, this can be caused for two reasons, either you have a bad circulation pump and motor assembly or your disposal screen is getting clogged and needs to be cleaned out. Below is a link to a video that will show you how to clean out your disposal and take your pump apart.
CLICK HERE for video
If you clean out the screen and it still won't wash the dishes properly, then the entire circulation pump and motor assembly will need to be ordered and replaced, and that's a $150 part. Below is a link to a video that shows you how to replace the pump and motor if you wanted to do that
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OK sounds great. Good luck!
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?