Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It seems the top water arm is not spraying any water so top…

Customer Question
It seems the top...

It seems the top water arm is not spraying any water so top dishes remain dirty and no sign of wetness. dont know if related but it seems the soap is not being ejected and dispenced

Contractor's Assistant: How long has this been going on? And how severe is the problem?

About a week, we cannot load the top rack

Contractor's Assistant: Do you plan on doing the work yourself?

Would like to save money we used a cleaner to see if it was grease or lime but nothing changed

Contractor's Assistant: Anything else we should know to help you best?

Not that im aware of

Submitted: 11 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
9/13/2017
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,323
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

Do you have a model number located on a sticker around the front frame of the TUB (not the door itself) and can be seen if you open the door so that I can better assist you?

Ask Your Own Appliance Question
Customer reply replied 11 months ago
DU1055XTVSO
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

Perfect, thank you.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

Since only the top arm isn't spraying, this can be caused for two reasons, either you have a bad circulation pump and motor assembly or your disposal screen is getting clogged and needs to be cleaned out. Below is a link to a video that will show you how to clean out your disposal and take your pump apart.

CLICK HERE for video

If you clean out the screen and it still won't wash the dishes properly, then the entire circulation pump and motor assembly will need to be ordered and replaced, and that's a $150 part. Below is a link to a video that shows you how to replace the pump and motor if you wanted to do that

CLICK HERE for video

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
MY HUSBAND WILL REVIEW AND ATTEMPT THIS LATER THANK YOU FOR YOUR HELP
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

OK sounds great. Good luck!

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,323
89,323 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

89,323 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Kitchenaid Dishwasher bought 2014 mode KDTE204DSSO. Dishes
Kitchenaid Dishwasher bought 2014 mode KDTE204DSSO. Dishes on bottom seem to get clean. Dishes on top rack not. I think the sprayer arm under the top rack might be clogged. I tried running wash with n… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
My Kenmore dishwasher is cleaning the dishes and utensils on
My Kenmore dishwasher is cleaning the dishes and utensils on the bottom rack fine. The dishes and glasses on the top rack are usually still dirty and greasy. I've followed all prescribed loading instr… read more
Rob
Rob
Vocational, Technical or Trade Scho
420 satisfied customers
The detergent on my Whirlpool Gold GU1200 dishwasher has stopped
The detergent on my Whirlpool Gold GU1200 dishwasher has stopped dispensing properly. Whether with powder or "pods," most of the soap remains clumped inside the dispenser and the dishes are dirty (but… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
Hi, Have a LG LD 2120 WH dish washer. Top Spray arm dont
Hi, Have a LG LD 2120 WH dish washer. Top Spray arm don't rotate although Change over motor was replaced. Any advise welcome. Regards. Theuns… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
My dishwasher appears that the dishes on the top rack are not
My dishwasher appears that the dishes on the top rack are not getting clean. I checked to see if water was coming out of the top and it is, maybe the line is blocked and the pressure isn't what it sho… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
i have a bosch dishwasher (digital display) dont know the model
i have a bosch dishwasher (digital display) dont know the model number, and despite taking the filter apart and cleaning it all inside and using 2 seperate cleaner cycles, the whole top shelf is being… read more
AUSSIE- Repair Tech.
AUSSIE- Repair Tech.
Appliance Repair Technician
3,875 satisfied customers
My GE dishwasher is approx. 10 years old. The soap now stays
My GE dishwasher is approx. 10 years old. The soap now stays in the closeable container and just gets hard - is not cleaning my dishes. What could be the problem?… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Whirlpool bottom rack not cleaning. Checked manifold, spray
Whirlpool bottom rack not cleaning. Checked manifold, spray arms, no clogs. Top rack fine. Bottom spray arm is spinning. Ran without sprayarms and water pressure seems good (gushing to the top of dish… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Dishwasher doesnt clean properly. Water flow seems ok and
Dishwasher doesn't clean properly. Water flow seems ok and we tried cleaning strainers. What else could it be?… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
We have two problems 1. Our GE Profile dishwasher PDW9900
We have two problems: 1. Our GE Profile dishwasher PDW9900 is 5 years old and within the last 6 months no longer properly cleans, especially on the top rack. This is not related to over or badly loade… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Hello I Have a Maytag model #MDB9150AWS AND DOESNT SEEM TO
Hello I Have a Maytag model #MDB9150AWS AND DOESN'T SEEM TO CLEAN THE THE DISHES ANY MORE, ALL IF NOTICED IS THAT IN THE TOP AND BOTTOM SPRAY ARMS THE LITTLE HOLES ARE GETTIN PLUGED WITH LKIKE PLASTIC… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
I have a Maytag Legacy series dish washer which is not fully
I have a Maytag Legacy series dish washer which is not fully cleaning the dishes, it leaves a light covering of crumbs stuck to the glasses and dishes, baked on.… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
My Bosch dishwasher is not getting my dishes clean at all anymore.
My Bosch dishwasher is not getting my dishes clean at all anymore. I've taken out the trap and cleaned it. Everything is greasy and dirty.… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
dishwasher not using all of detergant in dispencer
dishwasher not using all of detergant in dispencer, and dishes not clean, tried rinse agent… read more
rob clement
rob clement
service/technical manager
Vocational, Technical or Trade Scho
573 satisfied customers
Re Quiet series 300 The arm for the top rack fits into 2 holes
Re Quiet series 300: The arm for the top rack fits into 2 holes covered by rubber flaps at the back. We have it adjusted to fit in the bottom hole but the rubber has completely come off. The top hole … read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
I have a maytag quiet series 300. The dishes, especially on
I have a maytag quiet series 300. The dishes, especially on the top rack, come out with food particles baked on. It appears that the spray arm underneath the top rack is not moving. I took out the arm… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Hi..I have the LG LDF6810WW Stainless dishwasher. Havent
Hi..I have the LG LDF6810WW Stainless dishwasher. Haven't been happy with it as it is only 1 1/2 years old and I have already had to have it serviced twice. The 1st time because it was leaking water a… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
I have a Maytag Quiet Series 100 DW. The dishes are covered
I have a Maytag Quiet Series 100 DW. The dishes are covered with a fine grit, almost like beach sand, at the end of the cycle. More so, the dishes in the top rack than in the bottom rack. We have clea… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x