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We have a Whirlpool refrigerator. We lost power with

Customer Question
We have a Whirlpool refrigerator...
We have a Whirlpool refrigerator. We lost power with hurricane Irma. When the power was restored the refrigerator made a noise like it was coming on and then make a click. Would not stay on. Is there some way to reset ?.
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: Model 21MTFA manufactured in May 2015.
JA: Do you plan on doing the work yourself?
Customer: If possible yes
JA: Anything else we should know to help you best?
Customer: I have unplugged the unit and replugged it after a minute hoping it might reset but no luck.
Submitted: 2 months ago.Category: Appliance
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Answered in 4 hours by:
9/13/2017
Appliance Technician: Tom Goellner, Home Appliance Technician replied 2 months ago
Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,652
Experience: 32 yrs. experience servicing major appliances and HVAC equipment.
Verified

T​he click you hear is the overload on the compressor. You can try replacing the relay which attaches to the compressor terminals. I'll look up who has this part and get back.

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Appliance Technician: Tom Goellner, Home Appliance Technician replied 2 months ago

The model number is ***** coming up. Look inside the fresh food section for a tag on the wall that states the full model number and respond back.

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Customer reply replied 2 months ago
Model WRT311FZDMOO. The refrigerator was working fine making ice and all. Then the power went out due tp hurricane IRMA.. When power restored the clicking started. Thank you
Customer reply replied 2 months ago
Do we need a part? If we need a part and don't have it how can you talk us through it unless there is someother fix without the part. .
Appliance Technician: Tom Goellner, Home Appliance Technician replied 2 months ago

Y​es , you need a part , no way around it. Hang on.

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Customer reply replied 2 months ago
Is this $24 in addition to the expert fee?
Appliance Technician: Tom Goellner, Home Appliance Technician replied 2 months ago

G​o to www.repairclinic.com and put in part number WPW10448874 . This is the start relay and overload. It pushes on the compressor terminals and has wires that attach to it . Just replace it exactly how it comes off. I don't see an additional $24.00 fee on my end being charged and we are not doing a phone conversation . Looks like your fee is $36.00 total.

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Customer reply replied 2 months ago
Thank you Tom. This is most appreciated.
Appliance Technician: Tom Goellner, Home Appliance Technician replied 2 months ago

You're welcome -please rate my answers

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Tom Goellner
Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,652
1,652 Satisfied Customers
Experience: 32 yrs. experience servicing major appliances and HVAC equipment.

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