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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Pilot went out on one of the ovens of our garland range, No

Customer Question

Pilot went out on one of the ovens of our garland range
JA: What's the make and model of your oven? And can you guesstimate how old it is?
Customer: No idea where or how to light the pilot
JA: Do you plan on doing the work yourself?
Customer: Followed the instructions and known it's behind the kick panel
JA: Anything else we should know to help you best?
Customer: Yes doing it myself
Submitted: 1 month ago.
Category: Appliance
Expert:  ApplianceTech replied 1 month ago.

Hello and thanks for using JA!

My name is ***** ***** I have been repairing appliances for over 40 yrs and I will be assisting you tonight in trying to find out why your appliance is not working. Sometimes, there will be lapses in my replies back to your because of the volume of questions I am answering. But, please be assured that I will be giving you my best effort to help solve your problem.
Give me a few minutes to check out the info you have provided, so I can give you an accurate answer.
Thanks

Tell me what steps you have taken to try to light the pilot.

A phone call may be more productive in instructing you on what steps to take. But, you will have to initiate a phone call on your end if you want to do that.

Thanks

Don