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So to start, the error you're getting means that your door lock has failed. Whether you hear the lock trying to latch or not, the latch will need to be replaced to fix this problem. It's actually a fairly easy part to replace if you're handy. You'll need to unplug the washer and open the door to start with. Then there is a wire ring around the front lip of the rubber door gasket. Use a flat head screwdriver and pry the wire ring off. From there you can pull the gasket back out of the way. Remove the screws going into the door latch from the front and reach behind to replace the door latch assembly.
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