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What is the complete make and model off the tag on the frame of the unit? Normally the model number is ***** a tag on the frame edge when you open the door or back edge of a console.
So what is it not doing exactly? Just not pumping out during the cycle?
Does the motor run when it does not pump out?
This could be a bad pump on the unit, it may have something in it or the impeller may be bad on the pump. Those pumps fail all the time and sometimes they pump out and other times they will not.
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