Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

The freezer gets icicles hanging from everything, Mode

Customer Question
The freezer gets icicles...

The freezer gets icicles hanging from everything

Contractor's Assistant: What's the make and model? And have you checked the settings recently?

Mode Gth21kbxabb

Contractor's Assistant: Do you plan on doing the work yourself?

What work ? Is it broken ?

Contractor's Assistant: Anything else we should know to help you best?

I don't think so

Submitted: 11 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
9/12/2017
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,182
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

If icicles are hanging from everything, there are 3 possibilities. First, make sure the doors are sealing properly. If everything seals all the way around, you need to remove the back panel inside the freezer. Make sure the drain behind the back panel isn't clogged below the silver coils. Use a hair dryer and thaw all the ice build up and shoot hot water down the drain hole to clear everything out because there is too much moisture inside the freezer due to the drain backing up.

Lastly, if the drain checks good and it's already clear, air has to be coming in from the drain so you may need to pull the refrigerator out and remove the drain hose below the refrigerator down by the compressor. Clean out the drain and make sure you have a "j-loop" when you re-install it so that it holds water in the j-loop which prevent air from the outside being sucked up in through the drain.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,182
89,182 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

89,182 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I own a side by side built-in refrigerator. It is a
I own a side by side built-in refrigerator. It is a KitchenAid. Thick icicles are forming in the freezer. I thought that it was a gasket problem and so I had it replaced, but the icicles are still for… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,330 satisfied customers
I made a mistake with freezer refrigerator. Now I have Q ab
I made a mistake with freezer refrigerator. Now I have Q ab frozen fish rolls. (Gefilte fish) that got defrosted. I have this freezer that with the press of a button becomes a refrigerator. So because… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,182 satisfied customers
Jenn-Air Refrigerator JS42CSDBDA; Problems since purchase 2005.
Jenn-Air Refrigerator JS42CSDBDA; Problems since purchase 2005. Every 2/3 months the freezer stops working, icicles, frig not cold. Serviced a bunch of times. Told to unplug frig, put food in ice ches… read more
Randy 43
Randy 43
appliance technician
Vocational, Technical or Trade Scho
3,803 satisfied customers
My freezer drips water at the very top front inside, so I have
My freezer drips water at the very top front inside, so I have icicles hanging inside when I open the door. It's only at the front....I've looked at the seal around the door and I don't see any proble… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
Hi. I have a GE Mongram side by side. Model #ZFSB26dre SS.
Hi. I have a GE Mongram side by side. Model #ZFSB26dre SS. The ice melts in the freezer then refreezes. also food on the top freezer shelf has ice/snow build-up with icicles hanging from the bottom of… read more
hvacguy17
hvacguy17
Mentor Service Technician
Associate Degree
12 satisfied customers
my 14 year old 36" sub zero freezer( side by side with my refrigerator
my 14 year old 36" sub zero freezer( side by side with my refrigerator sub zero 36") gets frost and 2" icicles hanging on the front edge right behind the freezer door recently when the freezer was mov… read more
hvacguy17
hvacguy17
Mentor Service Technician
Associate Degree
12 satisfied customers
Defrost cycle comes on and melts everything, then quickly refreezes
Defrost cycle comes on and melts everything, then quickly refreezes leaving ice crystals and icicles everywhere.… read more
Jason
Jason
Regional Service Manager
Associate Degree
403 satisfied customers
Have a Kitchenaid Frig. The auto ice maker has stopped working.
Have a Kitchenaid Frig. The auto ice maker has stopped working. Before it stopped I noticed there were icicles on the shelves below. Your thoughts?… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Frigidair frs23kf6ew43, about 3 years old. Ice at bottom of
Frigidair frs23kf6ew43, about 3 years old. Ice at bottom of freezer, freezer temp high and frig temp a little high. Crazy problem with water dispenser stopping one day, then suddenly working the next … read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
My 2 year old ge profile sxside keeps overheating in the top
My 2 year old ge profile sxside keeps overheating in the top half of the refridgerator. The lights are very hot and the unit smells like its going to catch on fire. I've had this happen 4 times. Geez,… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
GE Profile icemaker problem. Water freezing somewhere in mechanism
GE Profile icemaker problem. Water freezing somewhere in mechanism keeping auger from turning. I can defrost entire freezer and it works again until freezer returns to normal operating temp. I left fr… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
I have a GE side/by/side fridge model PFS26PGTA WW. One day
I have a GE side/by/side fridge model PFS26PGTA WW. One day I noticed icicles hanging from the ice maker in the freezer with frozen ice going down in many places. I cleaned out, and got icicles again.… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
We have a PSC25PSTASS and have had several ice maker problems.
We have a PSC25PSTASS and have had several ice maker problems. Wet ice, too warm freezer. We replace the ice maker 8 months ago, and everything worked fine. Now, warm top of freezer, wet ice, icicles … read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
The ice maker in my Whirlpool side-by-side is not working.
The ice maker in my Whirlpool side-by-side is not working. Water must be dripping within the freezer because ice has formed on food on shelves under the ice maker. The fridge is just a couple of years… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
We have a 3 year old Arctica PCF25PGSB refrigerator and the
We have a 3 year old Arctica PCF25PGSB refrigerator and the ice has been sticking together in the icemaker bin the last couple weeks and today it had also melted some and there were big icicles hangin… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a Kenmore Coldspot. The icemaker is not making ice,
I have a Kenmore Coldspot. The icemaker is not making ice, the incoming water spills out into the freezer below; there appears to be no ice tray in the icemaker. The ice cube bin is frozen solid and t… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
hi, i have a GE PDS22SIS Stainless Steel Bottom Freezer Refrigerator.
hi, i have a GE PDS22SIS Stainless Steel Bottom Freezer Refrigerator. I think it is about 7 years old. just this weekend, the ice maker quit making ice and there is a frozen puddle in the bottom part … read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
Hello. I hope you can help. I have FP fridge freezer. The freezer
Hello. I hope you can help. I have FP fridge freezer. The freezer is over freezing, as are the salad drawers and first shelf. The rest of the fridge is warm. Have defrosted it for over 3 days but same… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x