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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81892
Experience:  9+ years being an appliance technician with factory training.
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My washer was working fine yesterday. Today I put in a load

Customer Question

My washer was working fine yesterday. Today I put in a load and pushed start. There was the first "growl" and the lock lid turned off. Then second growl and lock lid light went back on, Waited for next growl and for water to start but instead the lock lid light started flashing. 10 minutes later it is still flashing and nothing is happening. So I turned the washer off. Okay, green sensing light goes off but lock lid light is still flashing. The lid is locked,After ten minutes or so, I just unplugged the machine, but lid was still locked -waited a few seconds then plugged it back in, Lock lid light came on then turned off and lid was unlocked. I have repeated this process twice more with the same results. Now what?
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: Kenmore High Efficiency low water washer purchased six years ago. I think the make and model are on the back of the machine and I would have to pull it out to find it. I am 70 and cannot do that.
JA: Do you plan on doing the work yourself?
Customer: Not if the machine has to be opened up.
JA: Anything else we should know to help you best?
Customer: for instance?
Submitted: 1 month ago.
Category: Appliance
Expert:  Tyler Z. replied 1 month ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 1 month ago.

So I just want to start by saying if I was in your house, I'd go through diagnostics and see what error code you're getting, but I've tried to explain how to do this to many people and for some reason they just can't get the sequence to work. So by far, the most likely thing that will cause this issue is your actuator failing. To access the actuator you need to unplug the washer, tip the washer backwards, and remove the 2 screws going into the plastic cover near the back left corner. That will allow you to access the motor and the actuator to the right of the motor. Remove the screws going into the actuator and replace the actuator. Below is a link to the part you'd need to order for your model.

CLICK HERE for part as well as video at bottom of link that shows you how to replace the part.

Now, if you wanted to give it a shot and see if you can pull up an error code, here is the sequence you'll need to go through to display the error code.

1. Be sure the washer is in standby mode (plugged in with all indicators off). (press and hold the start/cancel button for 3 seconds to turn everything off if the lid lock light is flashing that is OK)

2. Perform the following sequence of movement using the cycle selector knob. NOTE: AFTER RESET, sequence “a” through “e” must be completed within 6 seconds.

RESET - Rotate cycle selector knob counterclockwise to clear sequence.

a. Rotate cycle selector knob counter-clockwise one full rotation and the control panel should beep.

b. Rotate cycle selector knob counter-clockwise one click and wait 1⁄2 second.

c. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

d. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

e. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

f. Rotate cycle selector knob counter-clockwise one click and wait 1⁄2 second.

g. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

Now you are in diagnostics. And all the LEDs should light up or flash if you did it correctly. Turn the knob until just the "DONE" LED is illuminated. Push START.

Now turn the dial one click and now the error code is displayed in the form of LEDs along the progress line. Just note which lights appear and let me know and I can tell you what error you're getting. There will be 2 sets of lights that appear and I need both sets to know what error you're getting.

Also, below is a video that might help you pull up the error code.

CLICK HERE for video

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Expert:  Tyler Z. replied 1 month ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?