Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My washer was working fine yesterday. Today I put in a load…

Customer Question
My washer was working...

My washer was working fine yesterday. Today I put in a load and pushed start. There was the first "growl" and the lock lid turned off. Then second growl and lock lid light went back on, Waited for next growl and for water to start but instead the lock lid light started flashing. 10 minutes later it is still flashing and nothing is happening. So I turned the washer off. Okay, green sensing light goes off but lock lid light is still flashing. The lid is locked,After ten minutes or so, I just unplugged the machine, but lid was still locked -waited a few seconds then plugged it back in, Lock lid light came on then turned off and lid was unlocked. I have repeated this process twice more with the same results. Now what?

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Kenmore High Efficiency low water washer purchased six years ago. I think the make and model are on the back of the machine and I would have to pull it out to find it. I am 70 and cannot do that.

Contractor's Assistant: Do you plan on doing the work yourself?

Not if the machine has to be opened up.

Contractor's Assistant: Anything else we should know to help you best?

For instance?

Submitted: 8 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
9/12/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,118
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

So I just want to start by saying if I was in your house, I'd go through diagnostics and see what error code you're getting, but I've tried to explain how to do this to many people and for some reason they just can't get the sequence to work. So by far, the most likely thing that will cause this issue is your actuator failing. To access the actuator you need to unplug the washer, tip the washer backwards, and remove the 2 screws going into the plastic cover near the back left corner. That will allow you to access the motor and the actuator to the right of the motor. Remove the screws going into the actuator and replace the actuator. Below is a link to the part you'd need to order for your model.

CLICK HERE for part as well as video at bottom of link that shows you how to replace the part.

Now, if you wanted to give it a shot and see if you can pull up an error code, here is the sequence you'll need to go through to display the error code.

1. Be sure the washer is in standby mode (plugged in with all indicators off). (press and hold the start/cancel button for 3 seconds to turn everything off if the lid lock light is flashing that is OK)

2. Perform the following sequence of movement using the cycle selector knob. NOTE: AFTER RESET, sequence “a” through “e” must be completed within 6 seconds.

RESET - Rotate cycle selector knob counterclockwise to clear sequence.

a. Rotate cycle selector knob counter-clockwise one full rotation and the control panel should beep.

b. Rotate cycle selector knob counter-clockwise one click and wait 1⁄2 second.

c. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

d. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

e. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

f. Rotate cycle selector knob counter-clockwise one click and wait 1⁄2 second.

g. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

Now you are in diagnostics. And all the LEDs should light up or flash if you did it correctly. Turn the knob until just the "DONE" LED is illuminated. Push START.

Now turn the dial one click and now the error code is displayed in the form of LEDs along the progress line. Just note which lights appear and let me know and I can tell you what error you're getting. There will be 2 sets of lights that appear and I need both sets to know what error you're getting.

Also, below is a video that might help you pull up the error code.

CLICK HERE for video

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

Ask Your Own Appliance Question
Was this answer helpful?
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,118
87,118 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,118 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
W e have a new Bosch 800 seriesand have a loose part, #
W e have a new Bosch 800 seriesand have a loose part, # PP-TD20. Dont know where it goes … read more
Dales-Electronic
Dales-Electronic
1,044 satisfied customers
I have a whirlpool built in oven that locked and does not
I have a whirlpool built in oven that locked and does not have power after self-cleaning. I have replaced two thermal fuses and it still will not power on… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,942 satisfied customers
My Atwood gas electricity refrigerator He601 or He801 will
My Atwood gas electricity refrigerator He601 or He801 will not work on electricity it will work on gas as long as it is plugged in and when you unplug it it goes off … read more
Cummins Power
Cummins Power
RV Service Tech
Vocational, Technical or Trade Scho
30 satisfied customers
Troubleshooting my freezer not defrosting. Do you know how
Hi there. Troubleshooting my freezer not defrosting. Do you know how to put in force defrost mode? … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,118 satisfied customers
My dryer either does not heat at all or intermittenly. 12
My dryer either does not heat at all or intermittenly … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,942 satisfied customers
Our refrig says on the outside OF OF we have a 2 door model.
our refrig says on the outside OF OF we have a 2 door model … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,118 satisfied customers
I have fault 21, what does it mean. A week. No, the
I have fault 21, what does it mean JA: I'll do all I can to help. How long have you been dealing with this? Customer: A week JA: Do you plan on doing the work yourself? Customer: Yes JA: Anything else… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,118 satisfied customers
I have a KitchenAid electric range model# KIRS608BSS0 with
I have a KitchenAid electric range model# ***** with the induction cooktop. The other day while cooking I heard a pop and now only the burners on the right hand side do not work. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a ge spacemaker microwave and it just started doing
I have a ge spacemaker microwave and it just started doing this tonight. You open the door and an internal fan kicks off and I cant shut it off. … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
I'm having a problem cleaning the stainless steel doors.
I'm having a problem cleaning the stainless steel doors. What can I use. A damp cloth with clean water doesn't work. … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,118 satisfied customers
My Maytag Dryer quit working as soon as I pressed the start.
my Maytag Dryer quit working as soon as I pressed the start. checked the Breaker and continuity on the cord model # MEDB725BW0 … read more
Ray
Ray
Appliance Repair Technician
High School or GED
321 satisfied customers
My door is stuck on my maytag maxima x. Tried unplugging for
My door is stuck on my maytag maxima x. Tried unplugging for 30 minutes, tried letting it run and still nothing. … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,942 satisfied customers
Our electric dryer (<4 years old) sounds like a bearing is
hi our electric dryer (<4 years old) sounds like a bearing is going - are there any user friendly fixes? … read more
Ray
Ray
Appliance Repair Technician
High School or GED
321 satisfied customers
I have a GE TBF15SB fridge. The Icemaker died. I installed a
I have a GE TBF15SB fridge. The Icemaker died. I installed a WR30X10093 icemaker. It has been 2 days and it is not making ice yet. How does the water pump relay get triggered? … read more
Ray
Ray
Appliance Repair Technician
High School or GED
321 satisfied customers
I just purchased an Amana electric range and I have a
I just purchased an Amana electric range and I have a question about the wiring. The range cord has 3 prongs, but the receptical I used with my previous range only has 2 insulated wires and one bare w… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
2014 GE Adora refrigerator stopped working. No lights, no
2014 GE Adora refrigerator stopped working. No lights, no fans. Totally dead. Power is getting to Circuit board. Tried replacement Circuit board, still nothing. Need help!! … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Our he washing machine (top load) has started having
Our he washing machine (top load) has started having problems on the final spin cycle - it gets "unbalanced" and stops every load. Redistributing does not seem to help. When it spins wtih about 7 minu… read more
Matthew A
Matthew A
Owner Plumbing Company
Vocational, Technical or Trade School
My ice maker is clicking. GSH25JSCB SS. Model # The ice
The ice maker has 7 plastic strips that something is banging into… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,118 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x