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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Kitchenaid Superba Built In Convection Microwave Oven

Customer Question

Kitchenaid Superba Built In Convection Microwave Oven problem: Display shows time countdown but is not operating. When I key in cooking time and press START, I get a display that says "TIME REMAINING" underneath and microwave will not operate. Then display reverts back to time of day display.
JA: What's the make/model of your device? How old is it?
Customer: kitchenaid superba built in convection microwave oven - model KBHS109 - purchased in 2010.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Started yesterday after Hurricane Irma went through and our power came back on. Microwave was working perfectly before we lost power.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Appliance
Expert:  Tyler Z. replied 1 month ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 1 month ago.

Do you have a model number located on a sticker just inside the door way so I can better assist you?