Hello from Just Answer and the Appliance Category
I`m sorry to hear that your having issues!
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
The drain pum pis located on the base (floor ) of the unit in the front center of the unit.
but in the lip of the door boot there are no drain holes so what ever water is in that lip will remain there .that is normal .but if you still would like to clean the pump filter just let me know I will assist you in removing the front washer panel so you can gain access just let me know!