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Thawing out the ice that has formed in the floor behind the back panel of the freezer is the difficult part. To clear the drain, just pull the refrigerator forward and you'll see a plastic 1" diameter tub going down the center on the back of the refrigerator. That is your drain line. Remove this drain line and the connector right where it goes into the back of the freezer. Run water through these with a garden hose and clear them out. Once they are cleared out, re-install them. Now again, there is ice built up due to the water backing up into the freezer. You either need to remove everything in the freezer and remove the back panel so you can thaw out the drain trough with a hair dryer, or you need to unplug the unit and leave the doors open for 24 hours and it'll thaw out on its own.
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