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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81936
Experience:  9+ years being an appliance technician with factory training.
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I have oven HBL54. We had a power outage and when it came

Customer Question

I have oven HBL54. We had a power outage and when it came back on I reset things as i normally do. When I went to bake this evening the probe word appears. The probe is not connected--i put it in and took it out to make sure.
JA: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?
Customer: No--have never done that in the past but will try it.
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: I went into the side cupboard where the HBL54 is wired and it is hardwired--no plug so nothing I can do myself. Any other suggestions?
Submitted: 1 month ago.
Category: Appliance
Expert:  Tyler Z. replied 1 month ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 1 month ago.

The problem that the oven is referring to is the meat probe that can inserted into the receptacle on the side wall inside your oven. Open the oven door which has the meat probe jack inside and turn the circuit breaker off to the oven. Try to clean out the meat probe jack with white vinegar and a Q-tip in case oil has worked it's way inside. Allow the jack to dry out and then flip the circuit breaker back on. If the "probe" light continues to come on, you'll need to order and replace the control board because it has failed and just think that the probe is plugged in when it's not.

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Expert:  Tyler Z. replied 1 month ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?