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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22927
Experience:  Highly accurate diagnostician with over 30 years experience!
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Frigidaire front load not filling hot cold water select

Customer Question

Frigidaire front load not filling hot cold water select lights not lighting and when you try to select a temp they all flash
JA: Can you guesstimate how old your Frigidaire is? And just to clarify, what's the exact model?
Customer: fffw5000qw purchased janurary 2015
JA: Do you plan on doing the work yourself?
Customer: hopefully
JA: Anything else we should know to help you best?
Customer: this is in a child care center and we do about 6 loads a day the w the repair man can be here for a week
Submitted: 1 month ago.
Category: Appliance
Expert:  Kelly replied 1 month ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 month ago.

Let's see what error codes may be stored in the control's memory.

READING ERROR CODES:

  1. Wake the washer by pressing any button.
  2. Wait 5 seconds.
  3. Press and HOLD the Start/Pause and Cancel buttons simultaneously. As long as the buttons are held, the failure code will appear in the display as an E followed by two numbers, a number and a letter or two letters. The control will beep.

Please post what errors you are able to read.

Customer: replied 1 month ago.
E11
Expert:  Kelly replied 1 month ago.

Perfect, thank you! Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 1 month ago.

The E11 means that it is taking too long to fill. Are both the hot and cold valves on the wall turned on?

Customer: replied 1 month ago.
Expert:  Kelly replied 1 month ago.

Have you recently changed the fill hoses to the "Flood Safe" style that shut off if they break?

Expert:  Kelly replied 1 month ago.

Sorry you found no value in my assistance. Good luck.