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Frigidaire front load not filling hot cold water select

Customer Question
Frigidaire front load not...

Frigidaire front load not filling hot cold water select lights not lighting and when you try to select a temp they all flash

Contractor's Assistant: Can you guesstimate how old your Frigidaire is? And just to clarify, what's the exact model?

Fffw5000qw purchased janurary 2015

Contractor's Assistant: Do you plan on doing the work yourself?

Hopefully

Contractor's Assistant: Anything else we should know to help you best?

This is in a child care center and we do about 6 loads a day the w the repair man can be here for a week

Submitted: 11 months ago.Category: Appliance
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Answered in 2 minutes by:
9/11/2017
Appliance Technician: Kelly, Appliance Technician replied 11 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,965
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 11 months ago

Let's see what error codes may be stored in the control's memory.

READING ERROR CODES:

  1. Wake the washer by pressing any button.
  2. Wait 5 seconds.
  3. Press and HOLD the Start/Pause and Cancel buttons simultaneously. As long as the buttons are held, the failure code will appear in the display as an E followed by two numbers, a number and a letter or two letters. The control will beep.

Please post what errors you are able to read.

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Customer reply replied 11 months ago
E11
Appliance Technician: Kelly, Appliance Technician replied 11 months ago

Perfect, thank you! Please allow me just a few minutes to prepare some information for you, thank you!

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Appliance Technician: Kelly, Appliance Technician replied 11 months ago

The E11 means that it is taking too long to fill. Are both the hot and cold valves on the wall turned on?

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Appliance Technician: Kelly, Appliance Technician replied 11 months ago

Have you recently changed the fill hoses to the "Flood Safe" style that shut off if they break?

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Appliance Technician: Kelly, Appliance Technician replied 11 months ago

Sorry you found no value in my assistance. Good luck.

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