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Have microwave oven nnsd778 tyhast hass h 97 apperar and…

Customer Question
Have microwave oven nnsd778...

Have microwave oven nnsd778 tyhast hass h 97 apperar and will not heat up possibly need a new one. kjoe hambacher

Contractor's Assistant: What's the make/model of your device? How old is it?

Customer:(###) ###-####263model NN -SD778/sd978 very old

Contractor's Assistant: How long has this been going on? What troubleshooting have you tried?

Just bgan today

Contractor's Assistant: Anything else you want the Electronics Expert to know before I connect you?

That is all.

Submitted: 11 months ago.Category: Appliance
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Answered in 5 minutes by:
9/11/2017
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 89,307
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

So H97 is a very bad error code to get for this Panasonic microwaves I'm afraid. H97 on this microwave can be caused from several things, but it all means the same thing–the magnetron is not drawing the amount of power needed. You could have a faulty magnetron itself, a faulty inverter board, or one of your door switches can just not be activating correctly. You can’t test the magnetron or the inverter board, so the best thing to do is check the door switches. Unplug the unit and remove all the screws around the outer sheel of the microwave and the outer shell of the microwave will pull straight back, up, and off. This will give you access to the door switches through the left of the control panel opening. There should be 3 switches which you can remove and make sure they don’t look burnt. Push on the little actuator buttons and see if the switches still click. If so then reinstall the switches and shut the door to make sure the door is activating all the switches when the door shuts. If so, then it’s time to guess which part you want to replace–either the magnetron or the inverter board. The manufacturer will tell you to replace the inverter board first, but it’s really a toss up. Both parts cost about $100-150 so it's normally not worth repairing if the door switches all check good.

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Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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