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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81829
Experience:  9+ years being an appliance technician with factory training.
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I have a maytag dryer that was working fine and then one day

Customer Question

I have a maytag dryer that was working fine and then one day none of the control buttons were responding I unplugged to see if it would reset but it didn't. is there a hard reset that can be done??
JA: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?
Customer: MDG5500aww don't know how old serial number is ***** if that helps
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: I did confirm that the door latch clicked when closed
Submitted: 1 month ago.
Category: Appliance
Expert:  Tyler Z. replied 1 month ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 1 month ago.

If the touchpad buttons won't respond, your touch control panel has failed. Try to pull the dryer forward, unplug it, and remove the back of the control panel. Unplug the ribbon cable between the touch control panel and the display board. Re-install this ribbon and make sure it's completely clear. If that all checks good and the buttons still wont' respond, you need to replace the entire touch control panel to fix the issue which is bout $175.

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Expert:  Tyler Z. replied 1 month ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?