Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

We are having trouble with our Samsung refrigerator model #

RFG237AARS. It is working/ cooling...
We are having trouble with our Samsung refrigerator model # RFG237AARS. It is working/ cooling intermittently. Both the refrigerator and freezer sections are affected. I have unplugged it several times to try and reset the computer. No error codes on startup. When I look for codes I see "88 88".
I have also cleaned around the condenser and coils on the bottom/ back. The fan by the condenser was running and the condenser was warm.
This problem has been occurring for weeks. I need some help diagnosing and fixing it.
Please help!
Thanks in advance
-Chris
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 hours by:
9/11/2017
travis webb
Category: Appliance
Satisfied Customers: 2,260
Experience: maitenance tech at casto
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I see that your question has been sitting for a while are you still needing help with this matter?

Ask Your Own Appliance Question
Customer reply replied 2 months ago
On my way to workWill contact you later today
Customer reply replied 2 months ago
Hi TravisI am home from workPlease respond at your earliest convenience

just so I understand its showing 88 88 on your unit?

Ask Your Own Appliance Question
Customer reply replied 2 months ago
Display is normal. I see 8888 when I look for error codes

lets try this if these are the buttons on your top left and right I need you to press which ever buttons are on the top left and right on the panel.

Simply press the top left (Engery Saver) and top right (Alarm) buttons at the same time for about 10 seconds--it will beep and reset the panel.

Ask Your Own Appliance Question
Customer reply replied 2 months ago
Just did this88 88 appears
Customer reply replied 2 months ago
Then goes back to normal

does the temp rise when this happens? Could it just be going into defrost mode?

Ask Your Own Appliance Question
Customer reply replied 2 months ago
Set at 0 and 34 degrees and right now think temps are goodMore than just defrost. Temps have gone way up and things in freezer are soft and ice cubes melt in ice maker
Customer reply replied 2 months ago
Things in freezer get softRight now frozen
Customer reply replied 2 months ago
Refrigerator section also warms up

so then the only thing that would make sense would be if the main control board is the issue and shorting out for some reason.

Ask Your Own Appliance Question
Customer reply replied 2 months ago
I saw 2 boards when I took the back panel off a couple of weeks agoI saw 2 big one and small oneI assume the main board is the bigger one - correct
Customer reply replied 2 months ago
2 boards1 largeOne smaller
Ask Your Own Appliance Question
Customer reply replied 2 months ago
Ok I'll order itAny other possibilities while I am ordering parts

the only other possibility would be the inverter board. The sad thing is these things can not be tested they just have to be replaced.

Ask Your Own Appliance Question

http://www.searspartsdirect.com/part-number/DA92-00215C/0046/401.html?modelNumber=RFG237AARS/XAA-0000&categoryName=Bottom-Mount%20Refrigerator&brandName=SAMSUNG

Please note that we here at JustAnswer are on an honor system. I am only credited for my time in the event you rate with 3-5 stars at the top. I do hope that I have earned a 5 star rating from you today. Rating does not stop you from getting back to me in the event you need me.

Ask Your Own Appliance Question
Customer reply replied 2 months ago
Please send link for this partWill order the big one and possibly the small one if not too muchI will let you know what happensThanks

I just sent the link to the smaller one at the top do you see it/

Ask Your Own Appliance Question

.

Ask Your Own Appliance Question

please disregard the service offer that was not meant to be clicked.

Ask Your Own Appliance Question

http://www.searspartsdirect.com/part-number/DA92-00215C/0046/401.html?modelNumber=RFG237AARS/XAA-0000&categoryName=Bottom-Mount%20Refrigerator&brandName=SAMSUNG

Please note that we here at JustAnswer are on an honor system. I am only credited for my time in the event you rate with 3-5 stars at the top. I do hope that I have earned a 5 star rating from you today. Rating does not stop you from getting back to me in the event you need me.

Ask Your Own Appliance Question
Customer reply replied 2 months ago
OkI will order and let you know what happensThanks

you are very welcome. I was glad to have been of assistance to you this evening.

Ask Your Own Appliance Question
Customer reply replied 2 months ago
Please be assured that I will supply a rating so that you get paid.However, I have not even received the part yet (scheduled for delivery tomorrow) and don't feel comfortable providing the rating until the part is installed and I know the refrigerator is fixed.

sorry if the site is asking you to come back and rate its just reminders for customers who dont rate. I do understand why you are waiting. Also keep in mind rating does not stop you from getting back to me on this thread. You can still come back to me just bookmark the page.

travis webb
Category: Appliance
Satisfied Customers: 2,260
Experience: maitenance tech at casto
Verified
travis webb and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 2 months ago
Problem fixed - thank youJust submitted a 5 rating
Customer reply replied 1 month ago
Spoke too soonIt seem to work for a week or 2 with a few minor warnings but now Having the same problem againBoth the refrigerator and freezer are warmWhat's the next stepI
Customer reply replied 1 month ago
I am very unhappy. Been waking for a response for way too long - over 38 hours.I will be asking for another expert and writing an unfavorable review

I am so sorry for the delay. I have been out with my kids I am back now though if you are wanting to continue. Again my apologies for the long wait.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
This week both the refrigerator and the freezer went out for hours, which meant that much of their content had to be thrown away. So this means that the main control board wasn't the problem. I need to get this fixed. Please advise me as what the next course of action is.

now the main board was replaced? I know we had talked about the only other possibility as to being the inverter board. You had said you might replace it as well. Did you end up replacing it too?

Ask Your Own Appliance Question
Customer reply replied 1 month ago
the main board was replaced.No I did not replace the inverter board. I did not want to spend more than $100 if it was not necessary.What does the inventor board do and how is it related to the problem?

well the inverter board provides power to the main control board. Since these things can not be tested its hard to tell which one the problem is. Its normally always the main control board though.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Are there any other possibilities like a temp sensor or compressor

just to be certain the compressor is running correct?

Ask Your Own Appliance Question

and its running warm and not hot? As well as the fan in the freezer is running too right?

Ask Your Own Appliance Question
Customer reply replied 1 month ago
The compressor was warm and running when I checked it several weeks agoRight now everything is cold so I assume it's ok nowWhere is the freezer fan

the freezer fan is located behind the freezer wall. Although honestly it wouldn't make sense to not be cooling both parts to be the freezer fan. So either the main control board went bad again or the problem is with the inverter board as well.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
This frig has "twin cooling" does that mean only 1 fan ?No error codes when I last checked after main board was replaced. Got 88 88 with the original boardEarly on you mentioned the defroster - any chance this or timer??? is problematic

if it was in the defrost cycle that could be the issue but its doesnt last like that. The defrost timer can most certainly be tested.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
How do I test the defrost timer

https://www.repairclinic.com/PartDetail/Thermistor/DA3200006S/2030281

part and test with a multimter for continuity.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Where is it

it is right behind the freezer wall where the condenser coils are right above them.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Are these the coils near the condenser that I see when I take off the lower access panel on the back of the frig

nope its on the inside of the unit not on the back.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
The only thing I remember seeing was something on the roof of freezer compartment. Is that it or is it somewhere elseThis frig has a bottom draw freezer
Customer reply replied 1 month ago
Drawer

yeah I understand you will need to pull the drawer out. Once you pull the drawer out you will push up and out on the back wall through the inside. Once you remove it you will see these coils and the sensor right about it.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Fell asleep last night and working now but will order both parts and get back to you next week

sounds good please do keep me posted.

Ask Your Own Appliance Question
Ask travis webb Your Own Question
travis webb
travis webb
travis webb
Category: Appliance
Satisfied Customers: 2,260
2,260 Satisfied Customers
Experience: maitenance tech at casto

travis webb is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
We have a Maytag Pull-out freezer & the ice maker doesn't
We have a Maytag Pull-out freezer & the ice maker doesn't produce any ice ! Is there some switch that we need to flip for it to start working? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
DRYER MAKING LOUD NOISE AND NOT WORKING, FREEZER ICE MAKER
DRYER MAKING LOUD NOISE AND NOT WORKING, FREEZER ICE MAKER IS NOT WORKING ... … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Model # for an ice maker to be installed in modelRF170wdlx5.
model # for an ice maker to be installed in modelRF170wdlx5 … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
Ice maker stopped making ice. water in ice trays but freezer
Ice maker stopped making ice. water in ice trays but freezer and frig. not cold enough. lights, motor in ice bucket all work? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
The ice maker has stopped making ice. when you open freezer
the ice maker has stopped making ice. when you open freezer door a red light is flashing on upper right wall … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
OUR ICE MAKER WILL NOT STOP. IF YOU OPEN THE FREEZER DOOR IT
OUR ICE MAKER WILL NOT STOP. IF YOU OPEN THE FREEZER DOOR IT SHUTS OFF BUT CLOSE THE DOOR AND IT STARTS UP AGAIN. tHE MOTOR WILL GO OFF AND ON AT INTERVALS. … read more
Joel Swenson
Joel Swenson
High School or GED
3,268 satisfied customers
I have a kitchen Aid ice maker in the freezer, there is no
Hello, I have a kitchen Aid ice maker in the freezer, there is no ice being made. I followed your article, and the white blades are in theslight up position, above the white plastic trim piece… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The ice maker is working and water dispenses, but there is a
The ice maker is working and water dispenses, but there is a water leak inside the freezer. … read more
Joel Swenson
Joel Swenson
High School or GED
3,268 satisfied customers
My ice maker and water depenser are not working,ice maker
my ice maker and water depenser are not working,ice maker keeps open shut open shut, driving me craa … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
The ice maker on top works but the ice maker in the freezer
the ice maker on top works but the ice maker in the freezer does not ,why? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Ice maker not working-changed out ice maker -have valve in
ice maker not working-changed out ice maker -have valve in hand #N-86-QC (2188709) continunity seems good water flow good. Can valve still be bad ? Thanks … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have a Amana side by side fridge freezer ice maker not
Hi I have a Amana side by side fridge freezer ice maker not working & freezer not keeping ice cream frozen … read more
travis webb
travis webb
2,260 satisfied customers
My freezer is not getting cold nor ice maker not working.
My freezer is not getting cold nor ice maker not working … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
The fan in the freezer doesn't blow and the ice maker
The fan in the freezer doesn't blow and the ice maker doesn't work but the freezer works good … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I ordered a bottom freezer refrigerator with the ice maker
I ordered a bottom freezer refrigerator with the ice maker but now I don't want to use feature. Will it make noise if I do not connect water line (hose)? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,206 satisfied customers
The ice maker on our Whirlpool refrigerator/freezer no
The ice maker on our Whirlpool refrigerator/freezer no longer works. It hasn't worked in a long time. Some repair guy wanted to charge me a lot to fix it, so I probably did without it. Now my wife wan… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The ice maker in the freezer compartment of my kitchenmaid
the ice maker in the freezer compartment of my kitchenmaid kbfc42fss refrigerator runs water into the freezer. It makes and dumps ice cubes into the ice bin, but it also seems to run water into the bi… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have a Thermador Freezer column and ice maker will not
Hi I have a Thermador Freezer column and ice maker will not dispense Ice and when I open the door to the freezer the panel displays E33. I have cleared the ice maker of all obstructions. Is there a wa… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x