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The freezer (side by side) keeps getting colder. With set…

Customer Question
The freezer (side by...

The freezer (side by side) keeps getting colder. With set point of -1 degrees displays -8 degrees

Contractor's Assistant: What's the make and model? And have you checked the settings recently?

GE

Contractor's Assistant: Do you plan on doing the work yourself?

Hopefully so

Contractor's Assistant: Anything else we should know to help you best?

Refrigerator side is working ok

Submitted: 11 months ago.Category: Appliance
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Answered in 14 minutes by:
9/10/2017
Appliance Technician: Webb-Guy, Handyman replied 11 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,444
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. So the fridge is maintaining temp but the freezer is not? There is a fan behind the wall in the freezer that should stop running when you open the door and run when the door is closed. Can you check to make sure that is happening.

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Customer reply replied 11 months ago
It's staying on not tuning off
Appliance Technician: Webb-Guy, Handyman replied 11 months ago

ok now what about when you close the door does the light turn off? It could just be a bad door switch?

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Customer reply replied 11 months ago
Does my cost go up with each question. It was $23 and now $24
Customer reply replied 11 months ago
More money for a phone call ?
Customer reply replied 11 months ago
Didn't get a response for the fan staying on. Problem not resolved just more money needed?? Not feeling this is a working solution
Appliance Technician: Webb-Guy, Handyman replied 11 months ago

I am sorry if the site offered the phone call that is not from me please disregard it.

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Appliance Technician: Webb-Guy, Handyman replied 11 months ago

now I asked what about when you close the door does the light turn off? It could just be a bad door switch?

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Customer reply replied 11 months ago
When I push the button on the door the light goes off
Appliance Technician: Webb-Guy, Handyman replied 11 months ago

ok good. what I need you to do is unplug the unit for 5 minutes. This way we can do a hard reset to see if it will reset the control board telling the motor (fan motor) when to stop and when to run.

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Customer reply replied 11 months ago
The fan does turn off now. The temp is at -7 but I would assume it will take some time to change back to the set point
Appliance Technician: Webb-Guy, Handyman replied 11 months ago

yes it will. This can take time to get back to where it should be. Keep me posted on where its at please.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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