Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. So the fridge is maintaining temp but the freezer is not? There is a fan behind the wall in the freezer that should stop running when you open the door and run when the door is closed. Can you check to make sure that is happening.
ok now what about when you close the door does the light turn off? It could just be a bad door switch?
I am sorry if the site offered the phone call that is not from me please disregard it.
now I asked what about when you close the door does the light turn off? It could just be a bad door switch?
ok good. what I need you to do is unplug the unit for 5 minutes. This way we can do a hard reset to see if it will reset the control board telling the motor (fan motor) when to stop and when to run.
yes it will. This can take time to get back to where it should be. Keep me posted on where its at please.
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