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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2112
Experience:  maitenance tech at casto
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The freezer (side by side) keeps getting colder. With set

Customer Question

The freezer (side by side) keeps getting colder. With set point of -1 degrees displays -8 degrees
JA: What's the make and model? And have you checked the settings recently?
Customer: GE
JA: Do you plan on doing the work yourself?
Customer: Hopefully so
JA: Anything else we should know to help you best?
Customer: Refrigerator side is working ok
Submitted: 1 month ago.
Category: Appliance
Expert:  Webb-Guy replied 1 month ago.

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. So the fridge is maintaining temp but the freezer is not? There is a fan behind the wall in the freezer that should stop running when you open the door and run when the door is closed. Can you check to make sure that is happening.

Customer: replied 1 month ago.
It's staying on not tuning off
Expert:  Webb-Guy replied 1 month ago.

ok now what about when you close the door does the light turn off? It could just be a bad door switch?

Customer: replied 1 month ago.
Does my cost go up with each question. It was $23 and now $24
Customer: replied 1 month ago.
More money for a phone call ?
Customer: replied 1 month ago.
Didn't get a response for the fan staying on. Problem not resolved just more money needed?? Not feeling this is a working solution
Expert:  Webb-Guy replied 1 month ago.

I am sorry if the site offered the phone call that is not from me please disregard it.

Expert:  Webb-Guy replied 1 month ago.

now I asked what about when you close the door does the light turn off? It could just be a bad door switch?

Customer: replied 1 month ago.
When I push the button on the door the light goes off
Expert:  Webb-Guy replied 1 month ago.

ok good. what I need you to do is unplug the unit for 5 minutes. This way we can do a hard reset to see if it will reset the control board telling the motor (fan motor) when to stop and when to run.

Customer: replied 1 month ago.
The fan does turn off now. The temp is at -7 but I would assume it will take some time to change back to the set point
Expert:  Webb-Guy replied 1 month ago.

yes it will. This can take time to get back to where it should be. Keep me posted on where its at please.

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