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I have a Maytag French door refrigerator 25cu.ft, we just…

Customer Question
I have a Maytag...

I have a Maytag French door refrigerator 25cu.ft

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

We just came back from a weekend and suddenly the ice and water dispenser turned off. Mod.# MF12569VEM2. Its like the controls shut off. Can we possibly reset it?

Contractor's Assistant: Do you plan on doing the work yourself?

Well it cannot have been off long. I don't know if we touched a control wrong or what.Meat is still frozen etc but ice is melting.

Contractor's Assistant: Anything else we should know to help you best?

THE SERIAL NUMBER IS *****

Submitted: 11 months ago.Category: Appliance
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Answered in 7 minutes by:
9/10/2017
Appliance Technician: Webb-Guy, Handyman replied 11 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,485
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Have you tried unplugging the unit for 5 minutes to do a hard reset?

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Customer reply replied 11 months ago
We have the fridge unplugged. It did not reset.
Customer reply replied 11 months ago
when plugged in again.
Appliance Technician: Webb-Guy, Handyman replied 11 months ago

one moment please

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Appliance Technician: Webb-Guy, Handyman replied 11 months ago

do you have a button on the front of your display that says on or off?

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Customer reply replied 11 months ago
I have had computer issues and screen froze I am so upset about my experience. I left a text I want nothing to do with this ever again. the website I upsetting not the "expert".
Appliance Technician: Webb-Guy, Handyman replied 11 months ago

I am so sorry that you found this experience to not be what you liked. Were you at least able to fix the issue with your appliance?

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Customer reply replied 11 months ago
No I was not able to fix it. I am 70 years old and I am so upset. I am so afraid I will have a big charge on my card.
Appliance Technician: Webb-Guy, Handyman replied 11 months ago

there should not be any further charge then what you agreed upon. If it would make you feel better though and you do not wish to continue I can send this in to be cancelled and refunded. We are an honest company with honest workers trying to assist people with there problems for a much smaller fee then repair men cost. Just let me know what you would like to do.

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Customer reply replied 11 months ago
I would appreciate if you would send it in to be cancelled and refunded. I am too upset to continue.
Appliance Technician: Webb-Guy, Handyman replied 11 months ago

I do understand. It was my pleasure being of assistance with you. Sorry we were unable to help you at this time. No need to respond any further the question will be locked to customer service who will handle your refund.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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