How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask McgiverSR Your Own Question
McgiverSR
McgiverSR, Customer Service
Category: Appliance
Satisfied Customers: 34
Experience:  epa universal certified ,over 35 years in the field
97494692
Type Your Appliance Question Here...
McgiverSR is online now
A new question is answered every 9 seconds

My dryer model DV48H7400EWA2 was squeaking and not won't

Customer Question

My dryer model DV48H7400EWA2 was squeaking and not won't spin but the controls will still light up. Is it the belt?
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: No it's just a year old Samsung electric dryer
JA: Do you plan on doing the work yourself?
Customer: If it's easy I would but if it's technical then no
JA: Anything else we should know to help you best?
Customer: Purchased from Sears in April of 2016. Not sure if it would be covered under warranty
Submitted: 1 month ago.
Category: Appliance
Expert:  McgiverSR replied 1 month ago.
Hello I think your on the right track the belt is probably off off not broken with it making noise prior to stop running you may want to look at the tensioner and idler as well
Expert:  McgiverSR replied 1 month ago.
Excuse me I meant that the drive belt has came off or has broken