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Have you tried to unplug the unit for a full minute and plug it back in?
For that issue you need a new main control board, they had an issue with them and the new one has a software and hardware update on it to fix the issue. The board is behind the unit under the small access panel on the back of the unit. It is a plug and play part and here is a link to it.
All I ask is please select the ***5 STAR RATING*** using the link at the top of your page before leaving, that is the only way I am credited through the site, tips are appreciated.