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Samsung model reg298aars. Has problem with freezer not

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Samsung model reg298aars. Has...

Samsung model reg298aars. Has problem with freezer not freezing food solid. it is cold- ice cubes are not melting but are not hard. I have dogs so I don't know if that will have affect.

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

RFG298aars About 10 years

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 11 months ago.Category: Appliance
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Answered in 6 days by:
9/15/2017
Appliance Technician: Kelly, Appliance Technician replied 11 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,051
Experience: Highly accurate diagnostician with over 30 years experience!
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Appliance Technician: Kelly, Appliance Technician replied 11 months ago

You likely have an air flow issue in the freezer.

  1. Can you hear a fan running in the freezer section?
  2. Can you see any frost on the back wall inside the freezer?
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Appliance Technician: Kelly, Appliance Technician replied 11 months ago

You likely have an air flow issue in the freezer.

  1. Can you hear a fan running in the freezer section?
  2. Can you see any frost on the back wall inside the freezer?
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