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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22865
Experience:  Highly accurate diagnostician with over 30 years experience!
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Samsung model reg298aars. Has problem with freezer not

Customer Question

Samsung model reg298aars. Has problem with freezer not freezing food solid. it is cold- ice cubes are not melting but are not hard. I have dogs so I don't know if that will have affect.
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: RFG298aars About 10 years
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: no
Submitted: 1 month ago.
Category: Appliance
Expert:  Kelly replied 1 month ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 month ago.

You likely have an air flow issue in the freezer.

  1. Can you hear a fan running in the freezer section?
  2. Can you see any frost on the back wall inside the freezer?
Expert:  Kelly replied 1 month ago.

You likely have an air flow issue in the freezer.

  1. Can you hear a fan running in the freezer section?
  2. Can you see any frost on the back wall inside the freezer?