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I have a Samsung side by side door and the freezer door is…

Customer Question
I have a Samsung...

I have a Samsung side by side door and the freezer door is making a knocking sound when you open and close.

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

The model # RSG257AARS

Contractor's Assistant: Do you plan on doing the work yourself?

No, probably need an experienced peson, thanks

Contractor's Assistant: Anything else we should know to help you best?

When can I have it repair

Submitted: 11 months ago.Category: Appliance
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Answered in 5 minutes by:
9/8/2017
Appliance Technician: Daniel, Home Appliance Technician replied 11 months ago
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,613
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
Verified

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

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Appliance Technician: Daniel, Home Appliance Technician replied 11 months ago

If its making a knocking noise when you open the door then its going to be the hinge cam at the bottom thats worn. As the idea of these is when you open the door it lifts up and down but if its worn it doesnt and thats why you are getting the knocking noise.

So as for a repair if you let me know your zip code i can then find you nearist service center for you for repair.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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