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My keypad appears to be dead. I managed to reset it once,

Customer Question
My keypad appears to...

My keypad appears to be dead. I managed to reset it once, but now it is all dark and none of the buttons on the touchpad do anything

Contractor's Assistant: Just to clarify, what's the make and model of the appliance? And has it done this before?

It is 5 years old and the the model # begins with 1smh

Contractor's Assistant: Do you plan on doing the work yourself?

If I can. Is there a way to determine what might be wrong.

Contractor's Assistant: Anything else we should know to help you best?

Is this a common problem. Is there a fuse or something that might be the issue?

Submitted: 11 months ago.Category: Appliance
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Answered in 5 minutes by:
9/8/2017
Appliance Technician: Daniel, Home Appliance Technician replied 11 months ago
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,615
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
Verified

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

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Appliance Technician: Daniel, Home Appliance Technician replied 11 months ago

Do you have the make and model number please.

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Customer reply replied 11 months ago
smh1713b Samsung microwave
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