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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My keypad appears to be dead. I managed to reset it once,

Customer Question

my keypad appears to be dead. I managed to reset it once, but now it is all dark and none of the buttons on the touchpad do anything
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: It is 5 years old and the the model # begins with 1smh
JA: Do you plan on doing the work yourself?
Customer: If I can. Is there a way to determine what might be wrong.
JA: Anything else we should know to help you best?
Customer: Is this a common problem. Is there a fuse or something that might be the issue?
Submitted: 1 month ago.
Category: Appliance
Expert:  Daniel replied 1 month ago.

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

Expert:  Daniel replied 1 month ago.

Do you have the make and model number please.

Customer: replied 1 month ago.
smh1713b Samsung microwave