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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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We purchased a Whilrpool DesignerStyle refrigerator. We were

Customer Question

We purchased a Whilrpool DesignerStyle refrigerator. We were able to connect the ice maker and it worked. However, now if is not making any more ice. Should the cut off arm be up or down and the door to the ice maker be closed for proper operation?
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: 2 years old. I don't know the make/model. Where can I find that info on the appliance itself?
JA: Do you plan on doing the work yourself?
Customer: It was working this morning. However, someone may have moved the arm; that is why I asked the question. Regardless, I will not do the work myself, but hopefully the only issue is the position of the shutoff arm
JA: Anything else we should know to help you best?
Customer: Nothing that I can think of
Submitted: 1 month ago.
Category: Appliance
Expert:  Tyler Z. replied 1 month ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 1 month ago.

Do you have a model number so I can better assist you? It should be located on a sticker near the ceiling of the refrigerator section and seen if you just open the refrigerator door.