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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Had a power outage LG refrigerator will not cool or freeze,

Customer Question

had a power outage LG refrigerator will not cool or freeze
JA: Can you guesstimate how old your LG is? And just to clarify, what's the exact model?
Customer: 5 years
JA: Do you plan on doing the work yourself?
Customer: if I can still under 10 year on compressor
JA: Anything else we should know to help you best?
Customer: is there any kind of re set
Submitted: 1 month ago.
Category: Appliance
Expert:  Tyler Z. replied 1 month ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 1 month ago.

Do you hear any fans or motors running? Or is the unit 100% silent?

Customer: replied 1 month ago.
Expert:  Tyler Z. replied 1 month ago.

If you will pull the refrigerator and remove the lower back access panel, can you see if the fan next to the big black round compressor is running? And if you touch the compressor is it room temperature, warm, or blazing hot?