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New GE washer with Perfect temp control shuts off hot water…

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New GE washer with...

New GE washer with Perfect temp control shuts off hot water after 8 seconds even when water in tub is quite cold. Seems temp measurement is fouled up. Similar behavior when switching to warm rather than hot. Hot water runs for 8-10 seconds and shuts off.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

I think ihasedt is 4650 GTW (from a previous typing and purchased about 2 years ago...maybe 3. Two technicians have come up and tried to fix with the same resulting problem...controlboard replaced and solenoid without success

Contractor's Assistant: Do you plan on doing the work yourself?

The machine is guaranteed and I am not planning unless I have to. However, I have a PhD in phsics and am an expert on very complicated machines incl. temp control. Could do this if I cannot get someone who can.

Contractor's Assistant: Anything else we should know to help you best?

Probably I should verify model and 10 year guarantee and date of purchase. We do have modestly high Calcium in water but it is softened with salt based water softener. I am intending to have another techvisit and thinking I should get expert advice online before he comes

Submitted: 11 months ago.Category: Appliance
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Answered in 32 minutes by:
9/7/2017
Appliance Technician: Webb-Guy, Handyman replied 11 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,458
Experience: Maitenance Supervisor
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Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. From the sounds of it more then likely your issue is either with the water inlet valve itself or possibly one of the thermostats having gone bad. You said its new and covered under warranty?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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