Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a kitchenaid refrigerator KFIS25XVMS2 and it has

Customer Question
I have a kitchenaid...

I have a kitchenaid refrigerator KFIS25XVMS2 and it has stopped working, display over ice/water dispenser shows wavy lines

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

5 to 7 years old, KFIS25XVMS2

Contractor's Assistant: Do you plan on doing the work yourself?

Yes if possible

Contractor's Assistant: Anything else we should know to help you best?

I replaced the touchpad, and still get the same wavy lines on the screen and refrig does not work

Submitted: 9 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
9/7/2017
Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,697
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 9 months ago

Unfortunately this is actually a problem with the main control board on the back of the entire refrigerator behind an 8" x 8" access panel. That board will need to be replaced so below is a link to the part, plus you'll need to program the board so I'll give you the instructions on how to do that as well.

CLICK HERE for control board

To program the board: LL, UL and such are the 4 buttons around the display itself which are not labeled (Up/Down arrows). LL is lower left. UR is upper right, LR is lower right.

1- Press and hold the Water Keypad

2- Half a second later Press and hold the LL Keypad At this point you're holding two keypads

3- Keep holding the 2 keypads for 2 seconds then release the Water Keypad and wait 3 seconds At this point you're still holding the LL keypad. Now release the LL keypad.

4- The control will display PE (Programming mode no OOOO after it). If it doesn't show just PE then you have to re-try steps 1-4 again.

5- Press the LL Keypad once more

6- The control will display the current program code

7- If the code is correct (4 digit code number is ***** on the model sticker near the ceiling inside the refrigerator), press and hold the Water Keypad for 3 seconds Press the UR keypad or LR keypad to change the digit value. The decimal point indicates the selected digit. Press the UL keypad to select the next digit.

Once you have the correct program code entered, press and hold the LL keypad until the program code starts flashing. If you try to enter an invalid code it won't flash and the control will beep. If that's what happening try again

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Was this answer helpful?
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,697
87,697 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,697 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a GE Profile bottled water dispenser. It is no longer
I have a GE Profile bottled water dispenser. It is no longer dispensing cold water (room temp and hot water work fine). When I remove the bottle from the top of the dispenser, it dispenses cold water.… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
My Samsung Refrigerator wont stop dispensing water. If you
My Samsung Refrigerator won't stop dispensing water. If you push the water dispenser it just keeps running until I cut off the water supply. I bought it about two months ago. Model # XXXXX… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,697 satisfied customers
my viking built in water dispenser isnt working. Will it dispense
my viking built in water dispenser isnt working. Will it dispense water if i remove the filter? Could the water line be frozen… read more
Rick
Rick
Bachelor\u0027s Degree
232 satisfied customers
I have a Viking model VCFF036SS and the water dispenser is
Hi There, I have a Viking model VCFF036SS and the water dispenser is suddenly not producing any water. It clicks when I depress the button, and makes the same sound as it used to, but nothing is comin… read more
lm0494
lm0494
7 satisfied customers
There is a constant drip of water from the water dispenser.
There is a constant drip of water from the water dispenser. It has a white substance in it. I have a reverse osmosis system attached. What should I do to correct this " … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,697 satisfied customers
My Kenmore elite refrigerator ice and water dispenser
My Kenmore elite refrigerator ice and water dispenser display is not lit and will not dispense water or Ice. The ice maker is working. And the control panel shows code "r dh". I think its the lock but… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
My water dispenser will just start flowing on it's own,
My water dispenser will just start flowing on it's own, whenever. What should I do to repair it? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have an electrolux refrigerator with a water dispenser. I
I have an electrolux refrigerator with a water dispenser. I thought the water from the dispenser was cold but mine is always room temp. Is this correct? … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,697 satisfied customers
The water dispenser is dripping and won't stop. I turned the
The water dispenser is dripping and won't stop. I turned the water off and still dripping HELP! … read more
lm0494
lm0494
7 satisfied customers
GE Profile Water Dispenser model # GXCF35GBS is not
GE Profile Water Dispenser model # GXCF35GBS is not available. I need thr Water Collar PROBE that will fit. I will Purchase the water coller if it has the probe. … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,032 satisfied customers
Whirlpool refrigerator water dispenser not working after
whirlpool refrigerator water dispenser not working after turning main water source off and on again … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
The Ice dispenser will not work. The water dispenser is
The Ice dispenser will not work. The water dispenser is working. There is no water coming out of the water supply to the ice maker. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Ive got a Miele CVA620 that is asking me to expel air. Ive
I've got a Miele CVA620 that is asking me to expel air. I've followed all the instructions for literally hours - any ideas?… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
My whirlpool refrigerator has a lock out feature on the ice/water
My whirlpool refrigerator has a lock out feature on the ice/water dispenser. It is currently locked (red light on) and will not unlock. My daughter says that it locked itself spontaneously. We have tr… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
How do you clear an air lock on the water/ice dispenser?
How do you clear an air lock on the water/ice dispenser?… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
My Miele coffee maker says to expel air. How do I do that?
My Miele coffee maker says to expel air. How do I do that? It is a Miele CVA615… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
LG refrigerator, LRSC26941ST - water leaking from front of
LG refrigerator, LRSC26941ST - water leaking from front of water dispenser. What is causing this?… read more
master appliance tech
master appliance tech
Owner / Operator
High School or GED
1,787 satisfied customers
Electrolux refrigerator ice/water dispenser gets stuck in the
Electrolux refrigerator ice/water dispenser gets stuck in the on position. Is there a simple way to fix this?… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x