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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81900
Experience:  9+ years being an appliance technician with factory training.
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Washer door is locked but will do nothing but run and no

Customer Question

Washer door is locked but will do nothing but run and no wash cycle is activatedand i cannot get the door to unock
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: I dont own it butit looks pretty new. There is no model number o the front of it
JA: Do you plan on doing the work yourself?
Customer: I just want to get the door open
JA: Anything else we should know to help you best?
Customer: When i turned the cycle on the water was turned off. When i realized it there was an error code but did not know what it meant
Submitted: 1 month ago.
Category: Appliance
Expert:  Tyler Z. replied 1 month ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 1 month ago.

This error means that the washer didn't fill up with water quick enough and it took more than 6 minutes to fill up with water which can definitely be caused by not having the water turned on. The good news is that it's simple to reset this issue. The unit is in flood mode and you just need to plug the washer back in and give it 30 minutes to finish it's flood mode sequence. The door will remain locked and the drain pump will continue to run until the sequence is finished. Once it's done the door will unlock and you can use the washer like normal. Just be sure the water is turned onto the washer and the tray is fully closed and you should be good to go.

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Expert:  Tyler Z. replied 1 month ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?