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Our commercial washing machine is showing F21 and says out…

Customer Question
Our commercial washing machine...

Our commercial washing machine is showing F21 and says out of order. What could be the problem?

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

It is a Maytag Model MHN30PRCWWO, Type 493, Serial # C52860058

Contractor's Assistant: Do you plan on doing the work yourself?

If the instructions are clear...LOL

Contractor's Assistant: Anything else we should know to help you best?

Other than, how long would it take to have an expert come to our Centre at 185 Industrial Pkwy. N., Aurora, ON

Submitted: 10 months ago.Category: Appliance
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Answered in 3 minutes by:
9/6/2017
Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,495
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 10 months ago

F21 means that your washer is not draining. There is a drain catch inside the washer that you will want to access and clean if you're getting this drain error. To access the drain catch, tip the machine backwards and lean it against the wall at a 45 degree angle or so. Remove the 3 screws along the bottom of the lower front panel. The lower front panel will then pull down and off. There is a 3" diameter plastic twist cap directly under the tub mounted to the floor. This is your drain cap. Unscrew the cap and clear any debris inside the drain catch. If you find nothing and the drain hose is clear, replace your drain pump.

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