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Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Have you tried unplugging the unit for 5 minutes to do a hard reset?
you did the full 5 minutes just so I know for sure
can you try holding the lock button for 3 seconds and tell me what happens please
Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!
Please allow me just a few minutes to prepare some information for you, thank you!
If unplugging for 5 minutes did not restore control operation, the oven control (number 5 at link below) will need to be replaced.
Access is gained by removing the number 9 access panel from the back of the control panel. All connections simply unplug and plug in, making for an easy repair!
The link below is to the part you will need!
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Sure! Just one moment, please....
It is the Oven Control, part number WPW10365420. I looked at all 5 major suppliers, they are all showing factory order for availability.