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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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A couple of days ago our freezer stopped 'freezing' looking

Customer Question

A couple of days ago our freezer stopped 'freezing'
JA: What's the make and model? And have you checked the settings recently?
Customer: looking for that now
JA: Do you plan on doing the work yourself?
Customer: Bottom Mount Refrigerator
JA: Anything else we should know to help you best?
Customer: We've noticed that we haven't heard the compressor in a few days
Submitted: 1 month ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 month ago.

Hello from Just Answer and the Appliance Category
I`m sorry to hear that your having issues!
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

And is the condenser fan next to the compressor running ?

And is the freezer fan running also ?